STAY AWAY from this location unless you like getting screamed at on the phone, not getting what you paid for & surprise extra charges on your credit card that they never sent a receipt for. What started off as a good experience picking up my truck went bad very quickly. I showed up by myself to pick up this 15 ft truck at 1:40 pm and parked my car in front of the feed store. The truck was in nice condition although it only had 1/4 tank of gas which is annoying. I had told the lady that I would probably return the truck at 4 or 5 pm that day (but I did pay for a full-day rental). At 4:30 pm that day as I was in the middle of unloading the truck I got a call from a man at the feed store who was Yelling at me that I left my car there & that if I didn't come to pick up my car before they closed at 5:00 that he couldn't "guarantee that nothing would happen to my car in the parking lot" I tried to explain to him that I haven't even had the truck 1/2 a day at that point but he just started yelling at me more saying "the lady didn't know you left your car here & she should have never let me do that" How else is one person supposed to pick up a Uhaul without leaving your car in the parking lot?? !Anyway, this angry guy screaming at me on the phone made me nervous enough about my car that I dropped everything to run & fill up the gas & get it back to them ASAP. I have a picture in my phone that proves that I dropped off the truck at 5:13 pm on the same day. I received a final receipt from Uhaul for what looked like the correct amount & assumed all was good. But when I looked at my Amex statement I noticed that there was an extra charge for $33.44 on the same day. When I called the store the same guy picked up & basically hung up on me telling me I had to call the 1-800 #. So I did only to find out that they charged me for a full EXTRA day! I had that truck from 1:42 pm - 5:13 pm & have the pictures to prove it & my receipt also shows that I dropped off the car on the same day. Obviously I am disputing the charge on my card. I did call the 1-800 # & they are looking into it, so wish me luck the store has 24-72 business days to get back to me.
KATE C
Shady Hills Feed
(U-Haul Neighborhood Dealer)
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One-Way and In-Town® Rentals in Spring Hill, FL 34610
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Customer Reviews
- 3.5 Average Customer Rating
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Drop off with a quarter gas tank but I received a charge fee of $56.10 for gas and I do not agree.
JUAN CIt was closed when we dropped off the truck and trailer. We used the phone app at the site and dropped the key off in the box.
Diane LThis rating is for the first location I went to not this one on shady hills AND for the dispatch caller. I asked for a small trailer like a 5x7. The dispatcher set me up a pick up location 45minutes south for a 6x12. I get all the way there and the guy says I dont feel safe giving you the big trailer. I explained i didnt even want a big one to start with. So we had to go inside and redo all the paper work for the smaller one. We hook up the smaller one and the lights on the trailer were out. had to wait for him to get a meter and tested my lights and my lights work. I said of course mine work its all brand new stuff. He then had to call and find a new location for the trailer. It was another 30m north of that location. I said i literally drove past that place to get here. Dispatcher said you were closest location. Had to do a return. Of course I didnt get my money put back on my card same day it was taken out. Had to start all over again 30m north of that location. By time I actually got the trailer and left it was 4 hours later. By that time the person I was supposed to meet with the trailer canceled on me cause i took to long. So I had to return the trailer UNUSED. Wasted half the day. Paid for 2 rentals. And all for NOTHING. Horrible policy and company. Wasting peoples time and money.
GEORGE SI dropped it off after hours and it wasn’t super clear where to park the car. Also, there was no signal in the area so submitting the picture for rental return was difficult. There should be a no preference answer available.
Andres V