Our reservation was originally for 10:30 but we got a call that the truck hadn't been returned yet, that the person returning the truck we were getting was late and it would now be noon before we could pick up our rental. It cut our time short since we had to have the rental back by 4:30 since they closed at 5. Otherwise we had a very good experience. Very good customer service, clean and well maintained truck.CHRISTOPHER B.
Trailer Rental & Towing in Springfield, MO at Timeless Treasures
(U-Haul Neighborhood Dealer)
One-Way and In-Town Local Rentals in Springfield, MO 65803
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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- 4.0 Average Customer Rating
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Its not the truck or location i originally reserved for. Im highly disappointedShawna P.
Nothing the workers were very frienldly and niceMARY R.
Explain the difference in cost for dolly from sticker to current price strategy.derrell K.
I called to verify a truck was available and they had 5. I told them I would be in on Sunday at 9:00am. When I got there the lady who took care of the rentals was not there and I had to go online to reserve. Your system was not very user friendly via phone. It took me 45-60 minutes to get it all set up and the final approval from U-haul.Konya K.
nothing. service quick and friendly and equipment in good, clean shape from it's last rental. No mechanical problems and truck ran well. Gas mileage was a pleasant surprise, quite a nice one.Paul D.
So very helpful and friendly! Yes would recommend!!Michele C.
Look the trucks over closer. Had a bad tire on one truckRonald B.
Don't change drop off locations without the permission of the customer. My drop off was changed to a different location that was further than the one I picked. It is not up to the customer to relocate your trucks for you and be charged more in mileage. Thank god for the amazing staff at Timeless Treasures who understands the importance of keeping a customer happy and the importance of customer service. Thank you Timeless Treasures for being amazing!Jennifer C.
Can't think of anything. They are very professional, polite and I've Never had a bad experience.Steve F.
The transmission was about to go out causing us to change our route and incur an additional mileage charge. It would not shift down and you could hear in trashing the clutch plate. Took 9 hours to drive 225 miles since had to pull over and let tranny cool downJESSICA M.
What a great place to do business with - friendly and welcoming. The pick up was quick and easy (I checked in and submitted my DL and payment info online). The drop off took a bit longer due to high customer volume, but I felt so at ease there I didn't mind one bit. GREAT JOB! My new favorite U-Haul location!Christy H.
My issue would not be with the pick up location, my issue would be with we were offered the $14 insurance for damage to the truck however we were not offered any insurance in case the vehicle got stuck and had to be towed. Unfortunately, with all the rain recently my U-Haul did get stuck and it cost an additional $130 to get it pulled out by a towing company. Maybe U-Haul should have suggested the additional insurance for instances such as this.konya K.
Being a college town you might expect that you could get a smaller truck for one way trips. But I'm sure this is a corporate decision and not the individual store, so other than that I have no complaints! Excellent service and friendly staff.John R.
Very nice people, convenientKIM W.
Easy to rent, really nice & helpful. Will definitely recommendChristina V.
Not sure if uhaul is getting away from having actual locations but the flea market worked...I guess. I had zero consumer confidence in the employees having answers for my questions about return drop off after hours so I just held on until the next dayGerid A.
Very pleased every time I rent the u-haul truck from Timeless Treasures. Very Professional!!!Stephen F.
Not good for early pickup! They don't open till 10amSusan B.
Your truck broke down but uhaul people were outstanding in getting my move complete......thanksmichael B.
Awesome service real nice ladies there!Larry F.
Great customer service!bill T.
On my Safemove Validation Tag, on the back page, there is a section marked "Describe Damage." Written in this section is the following message: "Corner Cap is torn with a temporary aluminum tape repair. Customer accepts the risk of water damage." This section of the paperwork was NEVER shown to me, and as such, I NEVER accepted the risk of water damage. My belongings were, in fact, damaged by rain during the move. This rental pick up location should be re-educated on how to properly inform customers of damage to the vehicles they provide to customers.Shannon P.
Very time consuming checkout/pickup. Little to no additional accessories due to the fact anything related to U-Haul is a side business activity. It is also difficult to navigate in the confined spaces,Willie S.