I've already sent in a message when I dropped off the Uhaul but would like to reiterate that I disappointed for the following reasons: 1. I was charged extra for the insurance. 2. There was no dolly in the truck I received, though I paid for one. This was noted in the system after we called that morning about this. We did not go to another Uhaul location along the way as the person recommended because we didn't want to get charged extra miles. 3. I was charged over $8 for additional mileage when I took a direct route to go to my apartment and only went out of my way to stop for gas which I HAD TO GET BECAUSE THE TANK WAS EMPTY WHEN I PICKED THE TRUCK UP. I took it back to what the Uhaul site stated was the closest location when I booked (though there were 3 Uhauls within less than 2 miles). 4. I left the truck with 3/4 of a tank, and never received any sort of compensation on that end. To rectify these issues, I'd like to receive compensation for the following: 1. Extra insurance charge + additional miles ($16.20) - bank statement of charge below 2. Dolly charge ($10) - see attached for confirmation that I'd requested a dolly that was not in the truck. 3. Gas reimbursement for 5/8 of a tank of gas (returned the truck at 7/8 of a tank after receiving it at 1/4 of a tank) ; we paid roughly $45 for the 3/4 of the tank we filled, meaning that the cost per tank would be $60. $60 X 5/8 = $37.50. $16.20 + $10 + $37.50 = $63.70 I'd expect to be reimbursed. Someone reached out to me and said they'd â€œreleased the mileage charges from his end and someone should be reaching out to meâ€...nobody ever did. I didn't see the charges refunded but, as you could imagine, moving and changing jobs doesn't exactly allow for tons of extra time to be waiting around staring at one's virtual bank account like a person waiting to get a text from that special someone they just met. I was disappointed that this happened in the first place - not only get overcharged but also spending extra hours of my life because I was left dolly-less - but FREAKING TICKED when nobody had the decency to email or call stating that they've rectified this issue. Do you get paid extra by hitting delete to such emails? Do these emails get sent to monkeys as some sort of lab experiment to see if monkeys can master the art of scamming people? Do you know who really killed Tupac? (The last one is just genuine curiosity.) Regardless of the answer to any of the aforementioned questions, I'd really appreciate someone responding to me on the actual question I have - will I, or did I ever get refunded for the fraudulent charges previously mentioned?Kelly C.
Trailer Rental & Towing in Springfield, VA at Budget Self Storage
U-Haul Truck Share 24/7© Location
Springfield, VA 22150
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Always Open On Your Smartphone
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It's the way we allow you to pick up your truck at anytime, day or night, using your mobile device. We are always open on your smartphone to Make Moving Easier©.
One-Way and In-Town Local Rentals in Springfield, VA 22150
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
Additional Services at this Location
- 3.0 Average Customer Rating
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Your valuable feedback will help us serve you better.
Due to the landscape company in the parking lot, picking up the truck was difficultRyan P.
The vehicle was extremely filthy in the rear cargo hold of the 9' Cargo Van. The driving cabin was a bit dirty, but it was not as bad.Wilson G.
The cargo van was newish and drive well. However the people who rented the truck for me must've been hauling manure for fertilizer. The cargo van had the worst smell. I was a very uncomfortable drive.Daniel W.
ChargeS for things that were discussedEllen W.
Let people know ahead of time to download the app and to create an account ahead of actually arriving at the pickup site. This would save time and expedite the process. Also on the app it would be nice to have a pop-up to remind customers to refill the truck to the level found to avoid additional chargesAnthony C.
The return date was marked incorrectly as two days later than I returned the truck, and I was charged a $40 late return fee. The truck was returned within 6 hours of picking it up! The attendant at the return location was rude and provided zero receipt of return. Clearly the return was handled incorrectly.Zachary V.
As I was walking up to drop off my vehicle, the employee locked the office and walked away. I put the key in the drop box 1 day (February 4th) ahead of my drop off date. My drop off was not acknowledged in the computer system until the next day. (And that the vehicle was dropped off on 2/5; not on 2/4 when I returned it.)Paige Alison B.
Everything was perfect. The receptionist is very polite, friendly and professional. He gave me important advices when I asked him for some.Yared A.
Make it more clear that gas is required. You pay a lot by the mile so I assumed gas was free. Never saw it anywhere saying differently.Christopher J.
I did pick up the cargo van 3/4 full but when I returned mistakly I filled up mean I return it full the guy told me no refund. This is not fare if I return less you charge me why don't you refund should be balance. Other than everything was OK. Thank yougatu T.
Very Professional and helpful. Excellent knowledge and customer serviceGabriele S.
We first were confirmed to pick-up in Alexandria by text. We got there at the time we were told to and the location was closed. No one was there and we had no instructions of what to do. We had to call Uhaul and tell them the location they sent us to was closed. Then they made us drive another 20-minutes to a different location that was also closed. We called again and they sent us a text to do a pick-up without an agent there to help us. The process would not let us enter the correct mileage on the odometer so I had to take a picture to make sure I wasn't charged extra.Carrie C.
The vehicle that I reserved was not available when I arrived at my appointment time. I contacted customer service to make them aware and so I could receive the $50 refund because the guaranteed vehicle was not available. I have not yet received the credit against the failure to have the equipment available.DENNIS R.
easy pick upEdgar M.
The only thing I can suggest is that I wanted a receipt right away. I was told that the return was submitted and I had to wait for it to be emailed to me. I would have preferred to have my final charge done right then and known exactly what the charge was and had my receipt before leaving.Heather K.
Great service at drop off. Very nice van. Good comfort features and ride. Low miles. Moving blankets and appliance dolly are of good quality. Both a great value.Eric J.
Very friendly and accommodatingmatt W.
Very easy process and ito my surprise an mpeccably clean van.Eric F.
Excellent customer service.SAHR P.
the gentleman that helped me went above and beyond to make my move easier. thank you so much dude.Tanim A.
This location deserves 5 star! Ahmad was very responsive and helpful. He provided different options and advised on best of them such as price and convenience. We rented a trailer from this location. Thank you! B.Bauyrzhan A.
This location is not good if you have a large truck or a towing a vehicle transport. Hard to get into. They were closed by the time I got there so I just guessed on where I was supposed to leave the truck and trailer. No signs posted or anything. I tried the online return option but the website crashed every time I tried to upload a picture so I had to call the 1-800 number. What should have taken 15 minutes turned into over an hour return. The rep on the phone made no attempt to make things right other than checking me in over the phone and I still had to pay a late return fee of 100 dollars. I will never use U-haul again.Ryan P.
I was surprised to have learned my pick up location was nowhere near my house. Which caused an unnecessary inconvenience to my move, already surrounded by stress. I attempted to call U-haul to address the problem and waited on hold endlessly. Once someone answered the phone the representative transferred me to a number with an old greeting which advised the department would be closed for Christmas and concluded by hanging up on me. I then called U-Haul back and was put on hold again. I finally gave up and the clerk at the pick location did his best to the remedy the situation. It was very unpleasant experience.Patrick A.
Your employee, Alex, was very PROFFESSIONAL, FRIENDLY, and OVERALL, A GREAT PERSON!!! He definitely made my rental experience ENJOYABLE. Lorenzo D Walker US Diplomatic CourierLorenzo W.