No issues returning the trailer.JASON D.
Trailer Rental & Towing in Stanardsville, VA at HMS Greene Inc
(U-Haul Neighborhood Dealer)
One-Way and In-Town Local Rentals in Stanardsville, VA 22973
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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- 3.0 Average Customer Rating
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Have all the wires for the trailer and have a cheach list. Also hook the trailer up to the truck for the customers. I asked for a refund because the trailer was broken very stressful move. The truck was very wobbly and sucked gas fast.Artesia C.
This is a small business that is not primarily conducting U-haul business. When I arrived to drop off the trailer, there was a woman employee who told me to leave it next to the other rentals. I asked for assistance with unhooking the trailer and there was no one to help. Completely different from my experience in Michigan.Carl D.
It was my first time rented a uhual and I had terrible and awful experience from the start till the end. First of all I always look everything online and read some reviews of a product and service. I was desperate and needed a truck to fit my queen bed and move out of my apartment with dirty 3 roommates. I had an option to reserved a truck on line and was given of at least 4 Loz cation near my area and the 2 closest ones they didn't have the truck and the next one close to my area is one in Emmet Road which is a 15 mins drive. I briefly ordered for a dolly and declined the safe insurance. So my rent is for $112 ply $10 dolly. I continued packing after 30 mins reserving a truck they called me and said they don't have the truck I wanted at the location I wanted to pick up the truck and nothing within 5-10 miles our radius off my location has an available truck and they told me I had to go to standardsville and it's a 47 mins drive from my apartment. And they said they will take off the 40 plus miles off of the charges since their system was all messed up. The customer service didn't bother to apologize and be more sympathetic and all to make me feel better all all the trouble they caused me in the beginning. So I went there to pick the truck and their office was close and they didn't tell me I had to pick the keys at the gas station store and I called the number and that person at the store wasn't helping at all with his thick accent I couldn't barely understand him and his phone service was bad and he hung up on me. Finally got the key and when I open the truck door it smelled all nasty fat ass sweat and I could also throw up. I'm glad I'm always prepared with all this covid I brought my own Clorox wipes and spray and hand sanitizer. I had to keep my mask on so I won't get to inhale all the funky smell stuck on the driver seat that I don't have a choice but to sit on it and took off. Granted I was tired and reserved everything online, when I got back to my apartment there was no dolly. I'm screwed! So I ended up cutting my hand and hurting and bruised my hand from moving my boxes. There were another 2 other person keep calling me in the middle of my moving and trying to get card payment information and all. I told them I didn't get a dolly and the man said oh you didn't reserved a dolly and added to you cart and I was like â€œyes I did!â€ Because I know i need it and it will make it easier on me. That's being said the next day I returned the truck and I was charged for a dolly and safe secure insurance which leaving me a total of $154 that was from $112 truck rent + $10 dolly (which I didn't have in the truck ) + $14 for insurance and mileage and I don't know where exactly that total came from. I won't use their service again, they online system is non reliable, inconvenient and charged you extra. Don't waste your time dealing with their customer service because they will keep passing you to the next person and until you are pissed and aggravated and all. I really wish I could give a â€œ0â€ star and that's what their service can get.Wena grace L.
Automated system is "clunky" and a pain to use; much harder than normal check-in; I really dislike it!Don M.
Not charge customer for gas when gauge properly shows correct amount.Brendan H.
Good customer service ready to serve upon arrival he was waiting for me. Didn't waste no time in 10 minutes I was gonedennis K.
Very friendly, knowledgeable, professional service.Katarzyna J.
Had to call someone and he was hard to understand. there was no sinage or instruction to how to get keys. had to find a manager who was not associated with the Pick-upo and he gave me the number to call .All in all it took about 1/2 hour to get things straight. There was no rental in the town I reserved. Had to go 50 minutes out of my way .Michael H.
Even tho the uhaul manager was out, the store manager was very knowledgeable on the uhaul procedures used for drop offsdavid M.
I was very frustrated that I made a reservation for this 5x8 trailer on May 14, 2020, and was called by UHaul on June 19 to be told my original pick up location did not have the trailer and I would need to drive TWENTY miles to get this trailer. I feel UHaul owes me mileage. The people at the pick up site were very nice and helpful.Mallory P.
The only available number was for the Gas Station (grocery store?), which provides a cell phone number for the Uhaul manager if asked. The Uhaul vehicles/trailers are the only way to tell that the building is associated with Uhaul and the building isn't otherwise marked. One word review of this location is "sketchy."ZACHARY M.
The drop off location wasn't a U-Haul building as expected . It was apart of another company. No one verified the vehicle acceptable for turn in. Wasn't given a receipt when key was turned into a gas station representative. Had to call back a day later to receive a receipt. The receipt had incorrect drop off time displayed. Drop off was not professional or organized at this location .Phylicia R.
The equipment was fine but the location was extremely dirty and smelled of cigarettes. Not only that, my reservation was changed less than 24 hours in advance and moved to a location 40 minutes in the opposite direction of where I needed to go. Overall my experience was not greatTodd L.
No one could help me with my trailer pick up. Uhaul was great on the phone but there was no help on site.landon C.
My original reservation was changed the day before to this location which was an hour further away roundtrip. Plus this location opened an hour later than my original location. There was no one to help me there with computer access to the Uhaul system so the reservation had to be done by phone which took another hour and multiple calls by an overworked cashier at a convenience store. All told, this put me 3 hours later on my all day trip. Very dissatisfied all the way around with this experience.Donnaah S.
did not check in my vehical until 3 days after i dropped it off resulting in charges. was told no one was availableMatthew S.
Went inside the store personal to turn in the trailer. Cashier said I was all taken care of. 5 days later I get an email from U-haul stating that my trailer is past due and has not been returned! Thankfully I took a picture with my phone of the trailer when I dropped it off. After a few emails and phone calls, everything is squared away.David F.
Promp,informative,pleasent,would do repeat businesswilliam W.
Owner/operator was very kind and helpful; however, I had to wait 15 minutes for him to drive to the pickup location. The cashier doesn't handle Uhaul rentals, so I had to wait for her manager to come. Other than this, everything was good.kenneth K.
Given that the destination of the move was in Elkton, VA returning the truck to Standarsville, VA, a twenty mile drive, seemed a bit excessive considering there was a U-Haul rental location only 3.5 miles from the destination property.Kenneth S.
Even with 1 hour notice of my arrival and being told that my reservation was made, the paperwork took 30+ minutes after I arrived.Richard C.
Good to gogary V.
The drop off location was confusing. The original location was over 65 miles away from our home! Through Customer Service we received a very close drop off point. then while dropping off at the location, I received a text message to drop off at another location -- 25 miles away! the company needs to get its IT act together.Stephen B.
Very courteous gentleman. Would rent from him again any time.Maryellen W.