Nothing exceptional serviceJoyce R.
Trailer Rental & Towing in Stephens City, VA at Dominion Self Storage
(U-Haul Neighborhood Dealer)
Stephens City, VA 22655
Services at this Location:
- Mon-Fri: 9 am - 5 pm
- Sat: 8 am - 12 pm
- Sun: 9 am - 12 pm
Special Operating Hours
- 5/12/2021 - 5/14/2021: 10:00 am - 5:00 pm
- 5/15/2021: 9:00 am - 12:00 pm
- 5/22/2021: 9:00 am - 12:00 pm
- 5/29/2021: 10:00 am - 12:00 pm
- 5/31/2021: Closed
- Free towing inspection
- 24 hour customer return
One-Way and In-Town Local Rentals in Stephens City, VA 22655
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
Additional Services at this Location
- 4.0 Average Customer Rating
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Make the drop off process more clear. I did not know where or how to leave the trailer. The office doors were locked and it was still business hrs. Eventually got a lady on the phone and she came out. Not very professional.Jim K.
Good people and a good place with a perfect little trailer! Built a sandbox/garden for our granddaughter and needed to move the wood pieces and parts to deliver (as well as pick up 27 bags of sand and a dozen bags of soil to fill it!). Dominion Storage was awesome, the staff went far beyond to assist with everything, even helped us find service and rescheduled our reservation to make sure we were taken care of when our tow light system didn't work at pickup. They made the whole rental experience wonderful for us!Cindy K.
The app didn't work well, and it was the only way to access the vehicle. We had to wait 40 minutes before being able to access the vehicle.Sam S.
Renting with Dominion was the best U-Haul experience I've had. The representatives were friendly, and even during this pandemic, they maintained a customer-friendly attitude. If I were still living in the area, I'd definitely go through Dominion again.Doug W.
Late opening and not very friendly.Theresa S.
I could not Return the truck using inline site. I was extremely exhausted and sat there for 45 mins trying to get ut to work. I know how to read and I entered 114309 stated mileage lower then beginning. I was irritated to NO END!!ELIZABETH L.
Trailer had a hole in the floor that allowed water to enter. Door was difficult to open or latch closedRICHARD S.
Easy in and Easy out. Pick up easy and location staff were very Covid conscious. Return simple and easy. Service was excellent. I would highly recommend.JOHNRICHARD T.
Please reopen the office. It makes renting a truck a lot easier.Dorothy W.
Truck was returned when office was closed.Edward O.
Nothing! There was a problem with the company"s website. After several phone calls we were able to make the reservation. The manager was extremely helpful.CYNTHIABRITTON N.
The only thing not clean was the inside of the windshield. Otherwise the truck was very clean.LESLIEDEMARAIS H.
The owner is very rude . Poor communication and poor serviceASHLEYELIZABETH W.
This is the 2nd time I've dropped off at this location, Dominion Self Storage. Both times the individuals were extremely helpful. I'd highly recommend them.Elizabeth H.
The online, contactless, rental is really to long of a process. Most of this could be done the day the reservation was made.Jennifer N.
Nothing at this time. Dominion Self Storage U-Haul provides the best customer service. Always helpful!BENJAMINRITCHIE P.
Very easy to get to and return. Thank youSam H.
I tried to drop the trailer off at an easy spot for me. The employee said they had no means to move the trailer. They had asked me to back the trailer into a desired spot. Normally not a big deal, but there was snow on the ground and I was in a rush. I suggest they have equipment in hand to move the trailer.KRISTJAN R.
If I didn't have a smart phone I wouldn't have been able to get my truck. The main office that called me told me they opened at 8 and the were not open. Also it's sad we had to do all the work checking our truck back in (taking pictures) or get charged a fee. The other companies I've use, I've never had to do all that!Karin T.
Because I was 30 mins late returning after they closed they charged me another day. I was stuck on the side of the road broke down w q blown tire on my vehicle and then had to have it towed because the lug nuts wouldn't come off. They took out my rent money.Constance S.
It is not the location I had an issue with it is U-haul. I was set up for Mobile Pick up. It would NOT work. I was on the phone with 2 different Customer Service persons 2 separate times. No one was able to help. I was almost 2 hours late to our move while I was paying on the clock. This costs me an extra 240.00. I will never use U-haul again. I will use anyone but them. The worst experience, ever.COLLEENP H.
I reserved a truck online - get to the location to find I was advised they don't have my truck all they have is a 20' - they book me 30 min away in West Virginia - I start driving there and thinking I should call to verify. I do - guess what? I have yet another confirmed reservation but they also have NO trucks. At this point I asked for a manager , Judy I believe was her name apologized and told me another 30 minutes form that location in West Virginia has one . At this point I asked her to call them (. I would of never planned out this moving day with my family involved had I known no one had trucks.) at this point she is hesitate to call but I insist. She comes back to the line - they don't have my truck but yet she offers a 20' for the same price. (Now if she is offering me this why wasn't I offered this at the first location?? I tell her about the first location having a 20' she now calls them . Yes in fact I can rent the 20' for my confirmed price. But the catch is they close in 2 minutes and they are the ones that sent me to West Virginia. They agree to wait and I arrived back at my original location. I call the number as instructed on the door the lady goes through the contract I ask about my hand truck which was on my reservation , she hesitates and says now we have to start Over . Finally she comes out with the contract I sign she instructs me the truck is around back. She will get the hand truck and push it out the door. She does and locks the door behind her. I walk around back look at the truck scrapes and dents. I open the door the molding by the side of the seat is off the passengers door rubber seal is lying in the passenger seat there is a ton of dog hair everywhere, smoke smell and a nice chip in the windshield. I drive the truck around front to advise the office . She is actually already in her car and pulling away At this point - and all the time wasted of this day I'm over it . I go to my storage unit pack up and head to Jacksonville nc . I wanted to do this move in all one day . But now it took 2 . I'm writing this review because I am highly disappointed in Uhaul! I except better service the same non stop service myself family and friends have always received in Jacksonville nc where everyone is friendly and wonderful If you would like to discuss my review I can be reached at 9102145125 or email@example.comSherry C.
You had a weeks notice to get me a 26 ft truck and the closest truck was 18 miles away! In a metropolitan area like Winchester,VA this is unacceptable. I took a 20 ft truck and it was parked right beside a 26 ft truck. What the heck? I will probably not use your service again!James M.