The pick up site was fine. Our issue was that it was located over an hour away from where we requested. We were notified only 24 hours before pickup and not given sufficient time to find another 26 foot truck in the area. Needless to say we were not happy and forced to delay our loading by 3 hours (there and back to pick up the truck). Plus our personal miles and gas money. Over an hour away is not a reservation “in the area”
Minda Plummer
Express Auto Rental
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Storm Lake, IA 50588
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.5 Average Customer Rating
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Based on previous rental. Dropped off after hours this time.
Carl WilcoxNothing The woman there was very helpful and explained everything in detail to us
Nancy HoffmanVery helpful. Kept me from having to drive 20 miles away to another UHaul dealer to drop off the truck. Not sure why the Sterling office could not find the Storm Lake site. They did the first time I tried to rent a truck.
carl wilcoxNobody was there when we dropped off the uhaul.
Megan Wollenberg