Very rude and liars. Because I did fill it up but its just my word against theirs.MELONEY E.
Trailer Rental & Towing in Sumiton, AL at East Walker Wrecker
(U-Haul Neighborhood Dealer)
One-Way and In-Town Local Rentals in Sumiton, AL 35148
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
Additional Services at this Location
- 4.0 Average Customer Rating
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I rented a 6 x 12 cargo trailer. The equipment was in good condition and I had no problems towing. The trailer did not have a tongue jack and I had to use a portable hydraulic jack to hook and un-hook the trailer from the truck. The addition of a tongue jack would be a great and necessary improvement. If I had not had a hydraulic jack with me I would have been stuck.Richard T.
make sure a person is there when you pick up for problemsDeneice G.
Everyone here is awesome..easy to work with,,very friendly...I rent a lot and I hated to go to the other places,, I;m so happy they got trucks back inERIC H.
I had put in my reservation at another location in Jasper and you all changed it on me the day before.Jana J.
They were an absolute pleasure to work with. Great job!DESMOND G.
Simplify the computer system for the neighborhood u-haul people. It took them about 25 minutes to get through it before I could leave with the trailer I rented.byron Y.
Have a clerk that actually knows what she's doing and know how to answer questions correctly.Jimmy C.
It is just dandydaryel T.
Nothing, the young lady was kind and very helpfulJeff B.
Back woods animals running around in office, looked like a junk yard, made me purchase insurance when I had insurance.Gerald H.
rental person was real professionalrory R.
Mileage was wrongChad B.
make sure the customer get a call back when message is left at other places.lera W.
Friendly and very helpful!Debbie C.
Only problem eould be the smell from animalsDavid M.
I will never use UHAUL again!!! This overall experience was HORRIBLE. I was told someone would be contacting me concerning my issues and that has yet to be done. I was sent to 4 different locations for pick up by your employees and upon arrival I was not able to be properly served until the 5th one. At every location the people who handled your UHAULs had nothing positive to say about the way your company and I guess I am a victim to what everyone else has experienced also. You needed to communicate better with your franchises concerning availabilities. Well...one f your rep told me they confirmed avaliabilty but when I got there they knew nothing and had not taken a call from anyone at UHAUL although I was put on hold for them to contact the store. This happened at 2 locations I visited. I have been overcharged and charged for items I did not request. My rental was reserved for 8:00am and was not fulfilled until after 3:00pm and it was at a location 45 miles from the original one reserved. By the time I received the rental I had driven over 150 miles to get it. I was quoted a price of around $120 and .40 a mile to pick up in Birmingham and return in Jasper to begin with. I was also given additional miles for driving all around the state to different locations that you sent me to. You changed my entire reservation and charged me otherwise and I wish to be compensated for this experience. I was given a $50 credit but I don't feel that is sufficient especially with me begin overcharged also. I was told by your rep that the charges would stay the same due to my inconvenience and my entire day being wasted. I would appreciate it if someone would reach out to me concerning this these issues ASAP.Kimberly M.
No need to improve anything. Very friendly people and my experience was excellent.Lacey S.
the heater did not work.. had to return and get another try.. wasted valuable time.should have been checked out before rentalRuel P.
This location states" its a requirement to take the Safe Movers insurance when it is an option that is offered by Uhaul". I have Full coverage insurance. When I called back to discuss that I spoke to customer service at 1-800-Go Uhaul, safe movers is an option, basically the owner called me a "liar", that I never discussed insurance with him, hung up on me. I in return called back, quoted the conversation verbatim that he and I had prior to the rental reservation , he then stated you are correct we did have that conversation. However, I was told that's their policy by the female employee that they require everyone at time of rental to get Safe Movers insurance. Also, I explained that I had rented a U-haul the previous weekend at another location that didn"t require after showing proof of insurance.shirley R.
I dropped the trailer off after hours, so, I didn't have any interaction this time with staff. However, I personally know this business owner and they are great people and will help you anyway they can.harold C.
Very FriendlyJames R.
Well trained friendly person. 100% on the ball. A great experiencenaomi P.
The ease of getting connected to the trailer was not as simple as I would have liked. The location was on a busy street so backing for connection involved stopping traffic or waiting for all traffic to clear. The staff was very friendly and kind.Denise T.