Very easy check-in and check-out process. Truck was ready when promised and personnel were very friendly. I don't see any improvements needed. Will definitely use again.
Luci B
Bristol Motors LLC
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Sun Prairie, WI 53590
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Customer Reviews
- 4.0 Average Customer Rating
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I called 4 days ahead of time to make sure the trailer i reserved was going to actually be at that location when I get there. First person could not find my reservation even after I gave him the confirmation/reservation number. Told me he could not get vision into the system until 2 days prior and told me to call back in 2 days and gave me the number to call. I called 2 days later, got someone else, they could not anything for me and not my reservation. I was driving and did not have my reservation number handy so he told me to call back, Within a minute I had it, and called ...for the next hour or so I called 15 times and each time received a message that that number could not receive call and needed to leave a message, so I did. About 3 hrs later I called and the same guy that answered did not remember our conversation from a few hours ago. I gave the reservation number and he still could not find (or didn't know how t0?) my reservation. I gave up, and went online and did the pre work (online would not let me upload my drivers license photo) and hoped it would be there per my online reservation. When I got there the trailer was there, The first guy was confused and could not find my reservation, same guy from one of the call didnt know what to do and and the other guy came in to help, they said they could not help me unless i uploaded my drivers license photo and I explained that I tried and the site would not let me but I have a phot. he said he did have internet - but i had good signal. The other guy came to help and and I showed him what happened when I tried to upload my drivers license photo (get a black screen) and he told me I had my camera on my phone was turned off which was not trues as I then took photos of our surroundings and showed him. He didn't care. Come to find out the first guy didnt have a signal because he did not have cell service activated on their phone. Somehow and some way they were able to either create a new order or find my reservation, not sure which as they asked me all the questions that I had done days before online during my initial reservation as well as pre registering online. They took & uploaded the photo of my drivers license. They had a dolly ready ( i did not need and did not take) they hade at least 20-30 furniture blankets and I had only ordered 12 and told them, they didn't listen and I had had enough as it had been about 40 minutes or so already and I just wanted the trailer and to get on my way. The whole experience was a nightmare from the time I first make contact with these 2 up until I drove out of the lot. Not suer who vets your distribution locations, but they may want to take another look at this location and these guys. The only reason I used this place as it was about a mile from where I needed to start loading the trailer. I will need to use a trailer again in a month or two, I just cant go back there again. I think there is a UHaul dealer on Linnerud in Sun Prairie, but several months ago when I order thru there I had to go elsewhere to pick it up. I would like to use UHaul again.....but will not if i will need to go to this location for anything. Thank You
Jim GHard working people trying to make a living-always available. Valued within the local community.
PETER NThe place is a dirty unprofessional place with a vicious dog that run the premises. My wife thought she was going to get bit. It was just a very uncomfortable experience for my wife and I both at this place. And now for the condition of the truck it’s self. It was clean both front and back but the truck needs major front end work done. Frankly I was scared while driving it. And I’m used to driving crappy vehicles that need work so for me to be scared to drive something speaks volumes. So my advice would be get some place different to represent your company.
Michael JTrailer was muddy and tire had slow leak. Overall though, location is open until 8 p.m. which was helpful.
Paul F