I truly didn't see anything for improvement. Tim was very nice, very informative, just an all around nice man Thank you
Joyce T
Toolman Tims Rental
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Tell City, IN 47586
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.5 Average Customer Rating
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Outstanding customer service. Thank you.
Anne BUsing the app was horrible. It barely worked. Took forever to pick up the truck because of the app decided it needed "additional verification" when I got there. If that is needed, it should have had me do it before I was there waiting. Half an hour waiting on the phone for uhual to help. There was no actual office at the pickup location to help. I had to use a pocketknife to move the combination lock on the key box because it was rusty. When I used the app to drop the truck back off, the app told me to drop the keys in the box. After I did that, the app THEN loaded a new screen asking for mileage and gas pictures, which I couldn't do because the keys were already in the box. I had to call for help AGAIN. I've used U-Haul many times in the past all with no issues, but this time was bad. I will never use the app again, or a pickup location that doesn't have an actual person there to help.
Travis NI was still charged for the two (2) days I had originally reserved the vehicle; even though I returned it in less than 23 hours (picked it up at around 15:38 on 02AUG2023 and returned it at 13:56 on 03AUG2023). I have a screenshot of the "Truck Return Summary" saying, "You will be charged $96.92 but my final charge was for $120.17 - wrongly showing I returned it more than 22 hours later than when I actually did (actually returned at 13:56 on 03AUG2023 but was charged as if it was returned at 12:00 on 04AUG2023). I really appreciate the help I received while in a bind, which is why I still rated it well. Toolman Tim provided excellent direct and personal customer service. I am trusting there may be a glitch somewhere in the system or between the systems that should be found and corrected for the next customer. ...but now that we're here, I guess it would also be really cool if I can get something back at some point. I just don't have the time to work that all out on the phone or formally complain about it.
Eric DThe dealer came in on his day off to rent us a truck.
Ralph R