They are claiming that we didn't change the drop off location and added an outrageous charge and another extra day. I will be disputing this charge with American Express and filing and complaint for the unreasonable charge and the lie about us not changing the location. I cannot believe how unprofessional and fraudulent this feels. . I know they get a cut for the extra charges that they nickel and dime at the very end, but adding an extra $375 is absolutely outrageous and fraudulent.
Sean B
Postal Annex 400 Temecula Ca
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Temecula, CA 92592
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
Other U-Haul Services
Customer Reviews
- 3.5 Average Customer Rating
Let us know what you think.
Your valuable feedback will help us serve you better.
The inside of the truck was muddy and filthy. The enclosure was filthy and not swept out.
Steven CThis location is awful. A woman named Jamie, who works there, is extremely aggressive when it comes to extending rentals. She yelled at me in a derogatory manner without any reason. She is extraordinarily rude and hang up on me multiple times. They lack customer service skills. The 10 ft truck I rented smelled like an animal had died in it. Additionally, their system did not work when I arrived at the location, so I had to wait for 15 minutes before my turn, behind other customers in line. Then, I wasted another 10 minutes re-reserving the truck that I had already booked online a few days earlier. They are disorganized, ill-mannered, and unprofessional.
Ufuk KOil light was on. Never received initial phone call confirming pick up. I scheduled for mobile pickup at 7pm. I called to confirm and luckily I did as the store closed at 5:30 and doesn’t do mobile pickup.
Brenda KKeys drop box hard to find and due to changing my return locations make’s further and mileages exceeded and charged me more extra fees! Need a refund
Avelino O