Susan was also great to work with, I cannot think of any negative feedbackMichael C.
Trailer Rental & Towing in Thermopolis, WY at El Rancho Motel
(U-Haul Neighborhood Dealer)
One-Way and In-Town Local Rentals in Thermopolis, WY 82443
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
Additional Services at this Location
- 4.0 Average Customer Rating
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Super simple return. Had the honor of dealing with a very pleasurable, lovely young woman. Friendly, courteous, and a remarkable personality. Thank you!bryan P.
Susan in Thermopolis was super nice and accommodating. It was a pleasure doing business with her.Al S.
Susan was very helpfulSusan B.
excellent 5 star customer satisfactionDaniel F.
I reserved a ten foot truck but it was not available when I came to pick it up. I was sent to another location to get one, but that location had discontinued UHaul service three weeks earlier, something I didn't find out until I got there. So I had to get a fifteen foot truck instead, which greatly increased the amount of gas I had to pay for, and made it significantly more stressful and dangerous to drive through inclement Wyoming weather. Not getting the truck I initially reserved made the entire trip more expensive, more time consuming, and more stressful. The customer service reps were nice enough but they didn't get me the right truck.Marian B.
Susan and staff are very knowledgeable and very helpfulPATRICIA H.
This location has a very accommodating owner, however, Uhaul is not a priority business for her.Sheri B.
Susan was very helpful with all of my questions and concerns.Jenny M.
This location is a source of second income for the Motel at which it is located. Phone calls to this location go to an answering machine and site will in time return the call to set up the drop off. As this is at our home location that was not a problem. A male helper was on site as we dropped of the trailer and was very courteous and helpful.Ronnie B.
Susan did a wonderful job.Ronald L.
It would have helped that, even when the owner/operator could not be there at her store due to personal business, someone else should have known how to transact a UHaul rental in order to enable and speed the process. The trailer door would not stay closed without a caribener or a lock.Dale H.
ALL WAS PERFECTJerrie R.
Susan was delightful and was very nice to work with, Her customer service is spot on amazing. Will do all future business with that location, She handle everything with ease.Christine M.
Have the direction brochure for equipment available.INGRID L.
The express check out was not applicable at this location. It took longer to check out.marilyn V.
Wouldn't have been so easy to love without Uhaul! I grew up moving. And they've ALWAYS BEEN our go to moving company!Michelle N.
The woman who runs the place is very sweet.GERALD F.
The ratings I have given should say it all, If needed, would not change anything!!!Henry A.
Ashley in Casper did an amazing job with the scheduling and assisting me with the move in many ways, five stars to her!Todd R.
All was very good! If it was possible to shorten the trip from point A to point B, but I know that is only wishful thinking. All was great!Sam S.
Susan and her helper bud were absolutely amazingly wonderful to me and so helpful what an privilege it was for me to use this locationKendra T.
The vendor at this location couldn't provide a contract and kept calling another location for help. I explained I had completely checked in online but this location wanted to delete entire contact and start over. She came to this conclusion after 45 minutes of waiting. Also, the vehicle was dirty and not clean, I was not impressed at all with customer service. I had to locate a hand dolly, a dozen moving pads and one furniture dolly without assistance. Not impressed at all.Phillip R.
Call customers back when they call for information and have to leave a message. I felt like they were not interested in U-Haul business. Get a U-Haul account so that cashiers checks can be used for payment. Finish working with the U-Haul customer before waiting on motel customers that interrupt. Explain on questions about the truck and its operation.Sara N.