This is an excellent truck rental location near Bayview and Sheppard. They gave me a brand new van with a backup camera. The customer service was very quick, and courteous. It took only 20 minutes to complete the booking process and pick up.Amratbhai C.
Trailer Rental & Towing in Toronto, ON at Take It & Go Moving & Supplies Inc
(U-Haul Neighborhood Dealer)
One-Way and In-Town Local Rentals in Toronto, ON M2K1C4
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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- 4.0 Average Customer Rating
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Very helpful staff, the whole process was easy and pleasant.Julie S.
I was actually supposed to pick up a truck at a different location on Steeles Avenue. I made the reservation online for a one-way truck and the U-Haul website indicated that the truck was guaranteed. Nobody contacted me beforehand to tell me otherwise. When we arrived, the person there said that they did not have any 10' one-way trucks and they were unable to send us with anything as they had no one-way trucks. I explained that it had been guaranteed online but he said that it was a company issue and that his specific location could not provide me with a one-way service. I would have to return to truck to that city. He did call customer service and explained the issue and they were able to locate me a one-way truck at a nearby location. Once at the Sheppard location, there was nobody in the office and I had to leave a message on the machine and wait for someone to call me back to explain where to find the truck and how to proceed. They also informed me that while my reservation had included a furniture dolly and mats, the truck there were providing me did not have these because the previous renter did not return them. If I wanted these add-ons, I would have to drive to pick them up at another location. The whole things was quite a fiasco and I would never again do any online booking through this company. They clearly do not respect their customers enough to notify them that their online order could not be fulfilled.DAVIDW W.
Stop deceiving customers. You announce a daily fee of $19.95, at reservation you estimate the cost on $50 and at the end you charge $109 for using you van 4 hours. The $19,95 fee is never used. This is shitting. I will never use your service again.LUISFRANCISCO V.
Make sure the customer knows not to put key in return box until after they complete the mobile return. Kind of hard to take pictures after the truck is locked and key is in box. I took pictures of nothing in order to complete check in so i didnt have to pay $20 convenience fee. Why shoukd a customer have to pay a fee for someone to do their job?COLLINJOSEPH A.
The staff ( Vin and his colleague) were extremely helpful and efficient. Renting a truck is always a stressful thing. These 2 guys made it stress free. Thanks for your amazing service.JAMESM M.
I had specifically ordered a dolly with the truck which I really could of used with my move since I had a lot of heavy things and there was a bit of distance between the parking lot and the townhouse that I was moving to. The customer rep told me over the phone that there was nothing he could do about it since the previous customer hadn't returned it. I do understand that these things could happen, but in order to provide satisfactory customer service there needs to be prompt proactive action on the company's part to ensure that everything customer has ordered are available and not missing. The truck didn't seem in really good shape mechanically speaking. It did drive ok, but there was a warning sign on the dash saying "Oil change is due". That's certainly a red flag that these trucks aren't maintained very well. Another pointer to ensure ultimate customer satisfaction is making sure these trucks are well maintained mechanically and safe to drive. Finally, the customer reps weren't the most helpful with some questions and concerns that I had considering that this was my first time renting/driving a U-Haul truck. Not too mention the frustrating Covid measures that everything has to be done over the phone and offices is closed and can't deal with an actual person since it's a lot more easier and seamless.Daniel N.
Great customer service and location for easy parking. Will definitely return again!PRASANNA K.
UHaul website needs to be more user friendly. Scheduled to drop off at Rexdale but realized Sheppard is closer. Tried to change my contract online but unable to do so. Dropped off at Sheppard and was told by staff at location that it is fine. Received called from Rexdale 3 hours later telling me that I will be charged $1,000 for dropping off at the wrong location. Told me to go and pick up the truck and drive across town to return the truck to their location. Called 1800 but was on hold for 55mins. Got issue clarified and resolved at no additional cost to me. Appreciate that. Luckily I was patient enough to wait on the phone to talk to someone, else I would have to go and pick up the truck to drive it all the way or risk paying $1,000 for a $300 rental. Internal investigation should be conducted on this matter as the treat is convincing especially when UHaul has my credit card detail and the staff appears to be very willing to charge my card any amount at their discretion.Han Wei C.
I brought the truck back to Cornwall on Vincent Massey Drive location. Truck filled with gas and now they are charging me 56 dollars more when I paid over 75 dollars to fill it. I have a witness my driver who filled it so we returned this truck full.please look into this. We brought it back Sunday morning. Thank you.ROSALIE O.
Drop off on St Catherine's neededFERNANDO M.
It was just an office that was impossible to find. No one was available to support or help With equipment. Was not told it would be a contactless pickup. I had to search for the key inside the vehicle The tow trailer was extremely rusty. The straps would not come undone nor would the ratchet work. We have to oil it ourselves before we could use it. I moved from Ontario to BC. It was just a very unsettling experience as I was unsure how ready the equipment was and there was no one around to ask these questions toSheridan A.
My first booking was at 4:30 at 100 steeles ave. west and the compartment key code provided to me did not work and after an hour of trying and waiting on the call for a U-Haul representative to guide me on what to do, finally I was provided with another booking at another location. Although I had no issues at the new location, overall this was an unpleasant process and I won't be recommending others to go through it.Nima S.
Rep followed up and helped super friendly and helpfulMartin T.
There is no signage on the road to find where to turn into this location. From the road a person cannot see that the UHAUL is at the back of the strip mall. We had to drove past it twice; turning around on a street and the MEC driveway in the big truck. Once at the location it is fine, but finding it is not easy. We saw another truck doing the same thing. There should be a sign out front and some detail in the message to turn INTO the strip mall driveway and go around to the back.MARKBLAISE D.
Horrible experience. Never again.Jaskaran Singh G.
Top off the gas tank so it's easier for the next customer to fill up and not guess how much to put in.David C.
When I picked up truck there was an error on the dash indicating the front left tire was low. When I tested it I found it was @40psi when the requirement is 80psi. Very dangerous! Particularly for the long highway drive I had planned. I filled the tire with air but I wonder why the truck was provided to me with low air in the first place. A very easy fixstephen H.
Broken appliance hand truck it was held together e With zip ties and tape I had it repaired The truck and trailer was parked in a spot that was blocked in in a parking lot that is very busy and the bill that was sent is unreadable overall a very poor experience not to mention it was 40 km out of my way and U-Haul had one week to get it to the point I had ordered it forVal G.
Friendly reception. The truck was clean and hand trucks were preloaded. They didn't have blankets that I ordered (thought that was a little unusual). They directed me to the Warden location who looked after my requirements. A little inconvenient. Could not check out as the web site was down.Scott C.
La app es muy complicada: tube que esperar a que abrieran la oficina , para recibir el equipo The app is very complicated. I waited for the office to open and rent the truck.Maik R.
Wery polite and kind. Wery hardworking.Kasim K.
It would be good for business not to be petty over 3L of gasItay A.
Have furniture pads available, put a sign on Sheppard Ave so we know where to turn.JASONAFONSO P.
not on basis of the mechanical condition of the unit for a trip across canada during these months. rear tires were completely for high mountain usage. had anything occurred (ie accidents etc) the police would have taken truck off the roadKen W.