A couple of things. Poor communication. I chose not to check in on the app and just show up for store opening. But store wasn't open. Obviously an issue in getting the truck and on the road in good time. Owners of the store contacted me via phone, and were rude to me when I complained about their lack of professionalism. Apart from that, the drop off is awkward at this location, as there is only street parking. So I had to park at the gas station at the corner of the street. And lastly, the car could have been cleaner. I will give credit to the Area Manager, who reached out to me after I complained to the 1-800 folks that I was on the phone with that morning, trying to figure out how to get the truck.
George K
Oxxxo Convenience
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Toronto, ON M4R1B2
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Customer Reviews
- 2.5 Average Customer Rating
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The online service allowed me to book moving blankets and the location doesn't carry them so now I have to request a refund (plus I didn't have them for my move). The truck was found parked in a lot 50m away in a location they do not own and the vehicle had a note on it saying "Do not park here". When I went to begin my rental during opening hours the location was closed with a sign on the door implying they would be back in an hour - so I had to wait and come back. When returning the truck I was asked to hopefully park the truck on the street (public parking) outside and given no direction where to park if it was not free. Albeit I had to take up public parking for this private business.
Ryan MI didn’t check the milage when I started, according to me I drove altogether about 30km, but they charged me for 46km. They made me buy gas for $15. Ok even if I drive for 46k, should I need to refill for $15! What is the basis of this calculation! It’s 272 Eglinton Avenue. Customer service below average.
Amin RThe service was good however I appear to have been overcharged in the kilometer amount. When I picked up the estimated amount was 20 kms. I only used 5kms, yet the invoice appears to have been based on the estimated amount of 20 which led to an overcharge of about $15 plus tax
PAUL MI had an issue with the charges, I have asked for clarification and have yet to recieved a response.
MARC J