Extremely bad customer service. Went back to discuss the breakdown of charges and was treated very rudely. Initially said that the Dist. charge is the cost of the dolly I had rented. When I explained that a $10 dolly with tax doesn't work out to $16.35, he proceeded to use derogatory and insulting language stating he is not making money out of the transaction and do whatever I want. Will never visit again. However, way more sympathetic, responsive and professional approach by U-Haul US call centre when I had called to lodge my concerns.
NANAYAKKARA S
Quick 1 Stop Convenience
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Trenton, ON K8V1L9
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Customer Reviews
- 3.0 Average Customer Rating
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I was told it was $115 to rent the truck and 99 cents a km. Upon renting the truck I was told the rental was $29 and 1.09 a km. I was also told when I called that the first 48 km were free. When I got the bill that was not the case as I was charged for 159 miles at a dollar a mile for $159.00. This is unacceptable! The truck was horrible. I stopped about a mile down the road and called the U-Haul office to inform them that the engine light was on. They informed me not to worry as I was covered. The drivers side wiper blade was damaged. The truck was vibrating badly. I would not recommend your company to anybody! If my charges are not rectified I will file a dispute with my credit card company!
PETER Dthe guy did not know any thing
John FThis location is hard to see at night. Not well marked.
GLENN SThe cost, overall I was charged 900 dollars for milage, then I had to also fork out 250 in gas this is ridiculous just to move to another province, last time I ever use Uhaul again. I will also not recommend uhaul to any one either
MICHAEL S