Terrible communication/ I went to the location to pick up my rental truck to find out that my rental truck was actually at a different location. When I asked the front desk person "why they didn't communicate that information me?", his response was, "we see the comments that the unit was dropped off at a different location, but the customer isn't able to see those comments. We forgot to pass that information to you". At that point I was already 30 minutes into my rental time, sitting at the wrong location without my rental truck. When I asked the front desk person "what you guys can do for me to recover the time I paid for and wasted here or offer me a better experience since you guys didn't communicate with me in regards my rental unit?", his response was, "we can't do anything because this a new facility and I don't know what I'm doing". You guys need to step you game up and offer a better service, coming from a guy who deal with customers on a daily basis. Terrible job by uhaul.Johanel C.
Trailer Rental & Towing in Valley Park, MO at Valley Park Storage
(U-Haul Neighborhood Dealer)
One-Way and In-Town Local Rentals in Valley Park, MO 63088
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Agent did not know how to execute the contract. So we decided to just have me take the truck and resolve when I returned it. Agent spent almost an hour trying to get the key out of the lock box with no success only to have to cut the lock and then find out the key was not even in there. Then when he found the key, the truck's battery was dead and had to be jumped. So what should have taken about 10 minutes took a hour and half of wasted time. When I returned the truck he could still not print out my contact and cost I was being charged, so I left hoping the final bill and what I was charged would be accurate.Richard S.