Great experience at this location
Rajkamal M
Skymart Express
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Vancouver, BC V6P4A8
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 3.5 Average Customer Rating
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My experience with U-haul was absolutely HORRIBLE. First of all, I requested to have a Utilities Dolly for $7.00, but when I got at the store. It was not given to me, because U-haul missed to add with the truck. Additionally, I am charged $20 for after-hour service fee, which I have no idea, why? Why am I supposed to pay extra if you are closing your store earlier. When U booked, it was NOT included in the reservation. Only, when I got at the store, the person working there told me to pay additional $20, because they are closing the store earlier. WHY? My reservation does not match what I am charged for. Overall, your entire service is HORRIBLE AND HORRIBLE. I will never ever book a U-haul again. This was the first and last time. I am going to recommend others to NOT booked U-Haul as well.
Ghaus HThere was a $13 fueling charge - the manager may have told me that I needed to return the vehicle with the exact amount of fuel still in it, but I don't recall that when I picked up the vehicle. Otherwise, the rental experience was good. Will note, though, that the vehicle was American and posted distance and speed in Miles/MPH.
Michael SDear U-Haul Customer Service, I hope this email finds you well. I am writing to express my deep disappointment and dissatisfaction with the recent truck rental experience I had with U-Haul. As a loyal customer, I have always trusted U-Haul for its reliable service, but unfortunately, my most recent rental fell significantly short of my expectations. Firstly, when I arrived to pick up the truck, I was dismayed to find it in an unclean state. The vehicle was very dirty, which is not only unsightly but also raises concerns about hygiene and sanitation. To provide evidence of this issue, I had promptly uploaded a picture of the dirty truck during the pickup process. Furthermore, I encountered discrepancies regarding the fuel level of the truck. The online pickup process displayed a different fuel level compared to the actual amount in the tank. This inconsistency created unnecessary confusion and inconvenience. Moreover, the process of inspecting the truck's body for damages was impeded by outdated pictures provided online. The images presented did not accurately reflect the truck's current condition, resulting in the need for me to meticulously document the numerous scratches and small damages that were present on the vehicle. This unexpected delay significantly prolonged the pickup process and caused unnecessary frustration. Regrettably, the most alarming issue was the presence of an illuminated engine light on the dashboard. This warning indicator strongly suggests a problem with the engine itself, which raises serious safety concerns. It is deeply unsettling that such a significant issue went unnoticed or was disregarded prior to my rental. Due to time constraints and the lack of alternative options at the pickup location, I was forced to proceed with the rental despite the alarming engine light, which not only wasted my valuable time but also made me feel uncomfortable and apprehensive throughout the journey. Furthermore, the staff at the pickup location demonstrated a lack of professionalism and knowledge, leaving me unable to obtain adequate assistance. When I raised concerns about the engine light, the representative on-site incorrectly identified it as a parking light, displaying a clear lack of understanding about basic vehicle components. Their inability to address fundamental questions further compounded the frustration and inconvenience of the overall experience. Given these multiple issues, I would appreciate a thorough investigation into the circumstances surrounding this rental. It is essential to ensure that customers are provided with well-maintained and reliable vehicles, as well as professional and knowledgeable staff who can promptly address concerns and provide appropriate assistance. Additionally, I strongly suggest implementing backup plans and protocols at pickup locations to handle unforeseen emergencies or vehicle issues, as the lack thereof contributed to a sense of helplessness during this rental process. As a loyal customer, I believe in U-Haul's commitment to customer satisfaction, and I trust that you will take the necessary steps to address these concerns promptly and effectively. I kindly request a resolution that addresses the inconveniences I experienced during this rental, and I look forward to your prompt response. Thank you for your attention to this matter. Sincerely, Hao
HAO YAll good , everything is fine , the lady there was very friendly. Nice smile n polite even though I have problems understanding her ! ( nobody’s fault and this is not a negative thing) she’s great !
Tony M