Again nothing the whole experience was perfect including the call to the main 800 number...
Trailer Rental & Towing in Victor, NY at U-Haul Moving & Storage of Victor
Moving to or from Victor, NY? U-Haul cargo and enclosed trailers are intelligently designed to protect and secure your precious belongings, while our open utility trailers are perfect for hauling building supplies, landscaping materials or bulky items. U-Haul car trailers have EZ load ramps for effortless loading of vehicles while our motorcycle trailers are lightweight and easy to tow. Get FREE trailer rental rate quotes in Victor, NY 14564 today.
Get FREE trailer rental quotes on car trailers, utility trailers, cargo trailers, and motorcycle trailer rentals in Victor, NY
Cargo trailers in Victor, NY are lightweight, aerodynamic, and engineered for better fuel economy which makes it easy to tow behind any vehicle. Millions of families use our enclosed cargo trailers to move every year. U-Haul has a large selection of enclosed trailers to rent in-town or one way, review our cargo trailer sizes and reserve a trailer rental online at U-Haul Moving & Storage of Victor!
Utility trailers are perfect for towing large or oversize cargo in Victor, NY 14564. Many utility trailer rentals come equipped with a loading ramp for easy convenience. The utility trailer selection at U-Haul Moving & Storage of Victor provides an affordable solution for home improvement projects, furniture delivery and for towing recreational vehicles. Utility trailer rentals are also popular with businesses for deliveries and trade-show events. Utility trailers come in a wide range of sizes and styles so that any car can tow.
Moving cross-country with your vehicle on a car trailer is a smart way to save gas and eliminate miles of wear and tear on your vehicle. Our Tow Dolly is a low-cost option for towing front wheel drive vehicles, while auto transports are ideal for long distance moves. Both car haulers fit most sized vehicles in Victor, NY and are also an economical alternative to calling a tow truck in the case of a break-down. Whether towing behind a U-Haul moving van or your own personal vehicle, you can rent a car hauler for both in-town and one way moves.
Motorcycle trailers in are lightweight, easy to tow and have an easy-access loading ramp. Each motorcycle trailer also comes equipped with an integrated chock for the front wheel and with heavy-duty tie-down rings to support even the heaviest of motorcycles. Reserve your motorcycle trailer rental in Victor, NY online today!
Trailer and Towing Supplies
Unprofessional, and poor communication. Trailer promised was not the size I requested and was never told until the time I picked it up.
Our fuel tank was marked as full when we received the truck and it was not, causing us to incur a charge.
Have a dedicated front desk person who hands off customer requests to specialists in giving the equipment out. Often front is empty of employee whilst they are issuing equipment etc. waiting customers talk about this amongst themselves while waiting. Seems to be a company business model that is not good for customer perception.
Very upset that My reservation was changed to farther location and larger truck that had mechanical issues. The cost of the extra fuel and miles was unacceptable. When I attempted to call U-Haul to complain I was put on hold for over 30 minutes and had to hang up due to how difficult it was to handle truck with messed up steering wheel. Worst experience yet with U-Haul!
I made reservation on line walk in and was in my truck in 5 minutes. Same thing on returning I believe her name was Mackenzie she was a great Help and very professional
Frequent user of store. Nice people, but often very busy.
Staff was friendly and very helpful.
We rented a truck and drove it two miles away, loaded it in 45 minutes, only to find it would not start. We called and were told to go online. Went online and requested assistanceâ€”it took 45 minutes to even hear from anyone. When we did, we were told it must've been our fault for draining the battery-in an hour?? We were told we would have to wait another 90 minutes for someone to come and perform a diagnostic test. I had to ask that our time that we were paying for with the truck be paused. We did not receive any sort of apology or recognition that this could be difficult. Luckily we were not paying movers or we would have been losing hundreds of dollars by the hour. The customer service representative did agree to extend our time. When I called again, they said it had not been changed. I understand vehicles have issues, but they did not even acknowledge us for hours.
To pay 120.00 for 5 hours is absolutely ridiculous.
When a customer calls the customer care line when they are returning a vehicle to the U-Haul location, and being on hold exceeds one hour, there must be some financial restitution U-Haul must provide to the customer because the customer simply hung up the phone after being On hold waiting for the next customer care professional to answer the incoming call from the customer.
Truck was very old and bumpy. Sunshades broken. Door handle kept falling off. No BAR CODE found to scan location for return. I had to wait for 35 minutes for a representative to take my call to explain the return complication (No BAR CODE available).
According to Roadside assistance, My truck had a bad starter and something else under the hood. I did not feel safe driving it and I was not pleased that no one from Uhaul reached out to me.
Staff at your Victor NY store were awesome
The App needs to be simplified with less up-sells.
Nothing, everything went smoothly
The after hours equipment return process specifically the mobile phone return process. I was able to connect to uhaul.com/share without issue but when asked to confirm that I was at the correct return location things broke down and i was not able to complete the return. I spent another 35 mins or so trying to get through to a customer service rep at the 800 UHAUL#, Once I did though the rep listened to my issues with the return process and quickly resolved the matter and waived the $20 fee. The return process needs to be more customer friendly!! I have no issues with the equipment rented and the service rec'd at your Victor,NY location
We had a hard time figuring out which vehicle to rent based on our needs until we went in to the Victor location and the manager walked us through the options. We were also nervous about driving a box truck or a trailer for the move from NYC so he recommended a van and it was exactly the right choice. Later, they recommended the best rental period so we wouldn't have to pay for the mileage. Pick up and drop off was quick and easy. The employees at the Victor U-haul made a stressful situation much less so!
Staff at this location are very helpful and efficient. Would highly recommend the Victor location to one and all...
Drove only 29 miles and was charged for 13 gallons of gas for $48.75. So they are saying vehicle only achieved 2.23 miles per gallon. This place is a giant scam and a complete rip off. Please have somebody from a corporate office call me at 586-748-4060
Very easy rental experience, everything was clean and ready to go and the rental agent could not have been nicer. Highly recommend this location and their staff for rental needs. Thanks again.
Agent was very friendly and helpful!
Van had nail in rear tire. Dashboard indicator showed low air. Attendant argued with me about getting a different van. Finally agreed. In his defense, he was alone and busy. However, that's no excuse.