The gas tank was not full. We had to add $20 and had only driven the truck perhaps 18 miles.David B.
(U-Haul Neighborhood Dealer)
One-Way and In-Town® Rentals in Victoria, BC V8W1J9
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- 5.0 Average Customer Rating
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When I arrived at the lot pick up my van I found that there was no key in the lockbox. I had to wait for customer service for an hour and the only advice I was given was to find another U-Haul place in town. I need up having to move all my belongings that afternoon with a much much smaller window of time to get it done. It was stressful. I was only able to get through to customer service hours later.... No a good experience.Laura R.
Tina was amazing. She went above the call of duty searching for a 4 wheel trolley. AMA I got customer service!Deborah W.
Signage on the street would be vastly helpful as there is none visible. Also, the truck was dirty inside and in these COVID-19 times I'd expect it to not be dirty. The agent at the desk was a very helpful and kind lady however.MICHAEL H.
The woman at the counter was awesome...very friendly and helpful. Everything was perfect...and, thanks for just being open????????Daniel F.