I rent a truck on a regular basis and they always take care of me. I'm very thankful.ELIZABETH F.
Trailer Rental & Towing in Victoria, BC at Goldstream Market
(U-Haul Neighborhood Dealer)
One-Way and In-Town Local Rentals in Victoria, BC V9B2Y4
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
Additional Services at this Location
- 4.0 Average Customer Rating
Let us know what you think.
Your valuable feedback will help us serve you better.
when we tried to pick up our rental it was double booked, so we had to go into store and sort it out. Took half an hour to get another van, so was a little bit of an inconvenience, and when dropping of it was not registered, so I had to go in a few days after and it was showing that we had not returned it when we had. the staff were helpful an solved the problems for us.Jordan H.
I had requested a dolly. None were available at this location. I was only advised that none were available nearby. The staff did not check if any were availalbe. On a long trip cruise control would be benificial.Jerald M.
I found it a bit disorganized as 2 customers were booked for the same truck ðŸ˜…or so we thought...but great service to get the issue sorted out... a customer though they had rented the same truck I was about to drive away with( they were using the mobile site though and I had reserved it shead of time) none of this was in any way the fault of this pick up location-but they did help us resolve the issue 100%Trish C.
We still don't know how much the final cost was 24 hours later. They wouldn't give me the bill and said it would be emailed to me, but never was? He just said it would be the same as the estimate I got when I picked it up. Seems random that they only estimated the mileage at pick up as they had no idea where we were going. Their estimate seemed much higher than the actual mileage. He was actually kind of rude and dismissive. It wasn't the same person there on return as when we picked it up.Norman S.
I would never use this service if it wasn't absolutely necessary and Uhaul didn't have a monopoly on moving rentals.Elliott G.
I specifically called in and said i did not want a Mobile checkin, but when i got there the agent said i had booked a mobile checkin. Which made unhappy - so he proceeded to process me in over his phone and took pictures of my license WHICH IS SPECIFICALLY WHAT I DID NOT WANT!Peter W.
I returned the vehicle by 12 in the afternoon. I am not sure why I am charged 73$ this is too muchHelen M.
Experience was great. People behind the counter were awesome. Was able to upgrade my truck. Would go backVincent G.
When a person rents a vehicle for more than one day and you start getting phone calls the same day saying you're late in returning your vehicle I think they need to read the contractgrant M.
It was quick and efficient. That was all I needed.Larry P.
I was pleased with the good service.JAMES A.
The vehicle was damaged all along the left hand side from a previous rental, the front left tire was low on air for pick up and the alignment was out oh the vehicle quite bad. To top it off the vehicle didn't have a ramp as advertised on the site for loading nor did it have a flat box all the way through like advertised, the vehicle was also in mph opposed to kph and this affected who could drive the truck. The pick up for after hours was drawn out and horrible and took much longer then it needed special considering I gave most of the information preemptively as suggested after making the reservation, also the process makes you agree on condition of truck before you're able to get the key, which wouldn't of been a problem if it didn't have another vehicle so close beside it I was unable to see or get beside it to view it full on top of the extremely poorly lit surrounding and lot due to this I was unable to see all the damage along the left side. Over all I was extremely disgusted and disappointed with this U-Haul rental as in the past in other city's it's been a painless, quick convenient experience. I would not rent a U-Haul from this location again and I would think twice before renting another U-Haul in general.John W.
Was charged for items I never had over charged for extra days on dollies (charged for 3 days) requested a furniture dolly but never received it, than confronting the owner of the store got yelled and sworn at. This was the worst experience ever was never reimbursed for the extra charges nothing. Please get in contact with me.Andrew D.
Vehicle was dirty no sanitizerPrince-Faisal K.
The truck that I got was not that clean inside ,and the engine light came on saying it needed to be servicedDalton B.
Problems with the computer registration on pickup and drop off. Took 20 minutes on pickup and 15 on drop off. Truck did not seem to be sanitized inside. No walk about to point out damage etc. Pretty uncomfortable with only one person in the store and other customers are lining up when problems arise. Other rental locations including Uhaul locations provide more customer service. Truck oil change light was on the whole trip.HARVEY T.
Clean and friendly quick pick up and return service Thanks RickRichard R.
Ready on time and as quoted, Very well done.David P.
VERY UNPROFESSIONAL, Iwas told inPERSON rates when I made the reservation and cost for truck and gas . On the daofpick up I gottexts telling to pre-register for pick up,I did and Noticed the RATES WERE NOT the SAMEas I had been told IN PERSON when I made the reservation I called,the guy on the phone was Rude and said,I dont have to rent the truck to You.I got to the location and of course that guy WASN'T there.I complained and told my stiry to the lady,who wasmuch nicer!!.Then Ihad to take the truck out MYSELF from the Back yard SMALL COMPOUND and it was VERY DIFFICULT. NOBODY HELPED and I literally wasted 20 minutes trying to inch by inch get the truck out of the back yard with about 10 other huge trucks .When I returned the truck the NEXT DAY I thought because I used LESS THAN 30KMS that $10was Enough gas.The attendee said it was ok HE WONT CHARGE ME BUT HE DID ANYWAY ,NASTY !!!! I was very disappointed in this Locationand having rented from UHAUL MANYtimes I can HONESTLY say This Place was very DISAPPOINTING.Nora L.
The photos were not up to date and accurate You could see in the photos advertising stickers on the car that were no longer there and damage stickers that were not in the photos It would help the check out process if the photos were accuratePaul S.
Our Uhaul experience was overall positive, but before we picked the truck up I had to deal with a gentleman named "Mike" at the location by phone; he was officious and combative and generally unfriendly. That was disappointing; other employees were kind and helpful. Hilary FullerDERRICK J.
Quick and easy.Sandra C.
Mileage rate is highDAVID R.
The store representative was very helpful and went the extra mile to ensure things were perfect.ROBERT D.