It’s a good location Truck was well maintained Customer service was really good Gentleman was very good at his job
Patrick H
E&R Ventures LLC
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Vienna, VA 22182
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Customer Reviews
- 4.0 Average Customer Rating
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Very poorly marked
Michelle RWhen we arrived at the Vienna location on Leesburg Pike, which had a BP gas station, John told us that he didn’t have my confirmed reservation for a 10’ truck. He kept saying it wasn’t his fault. So he sent us to a different location we later learned was outside his district. We went there and were told they didn’t have anything. We called U-Haul’s 1-800 number and spoke to Patricia who was great and helped us out. We learned from her that the trucks were overbooked at our preferred location and John should not have sent us outside his district. She was able to reserve a 15’ truck at the 10’ truck rate at my preferred location. We went back and spoke with John. I tried to explain to him about the rate, showing him the reservation (thankfully I screenshot it). It was pretty much, we can deal with it later attitude and sign the form at the regular rate. I signed and noted that rate and conversation with Patricia. When I returned the truck, John was there and kept saying, “it’s only $10 more.” I explained I didn’t need the 15 and only the 10’ truck and refused to pay the extra. He told me to return it online and refused to do the return process with me, telling me to take the photos. There was a shift change and I spoke to Riyez, who was awesome and noted that the change in rate should have been done when I had picked up the truck (which John refused to do). Return was smooth and at the right rate. The truck itself felt like the transmission or engine was about to go. This would have been a zero star rating if not for Patricia and Riyez.
Amaryah JSo far nothing
Elmuthana BWas not told about being charged for extra milage up front.
Zakary H