The UHaul pickup process was a mess. Not the locations fault, but our pickup location was changed right before our pickup and it was not communicated well at all. The location of the lockbox is across a two lane highway from the actual vehicle pickup. It's really inconvenient and confusing. I understand because of space but that needs to be communicated better from the start.Logan M.
(U-Haul Neighborhood Dealer)
One-Way and In-Town® Rentals in Villa Park, IL 60181
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- 2.0 Average Customer Rating
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The truck was extremely dangerous to drive. The alignment of the wheels was completely off and the truck would just start jumping out of nowhere where it made it seem like it lost 2 tires or something.Adis K.
Equipment returned within an hour yet the contact has been closed for days.Maciej J.
WORST RENTAL EXPERIENCE OF MY LIFE!! Uhaul changed our pick up point with no notification so we drove around needlessly. Found our truck-Uhaul didn't tell us pick up place was closed -took 38minutes to walk us through mobile pick up. Key location no where near truck-had to drive to key location. Extra equipment we ordered not in truck-had to go to another location to pick that up. Delayed us by over 2.5 hours and a huge waste of our time. Customer service even admitted that the pick up spot was moved and we were not contacted. So bad!!!Victoria F.
Reservation was for 1100, opted for mobile pickup, the incorrect van was at the location and the numbers on the truck didn't match. Owners of the store did not arrive until 1137 to check in the van. Ordered equipment was not available at this location despite being moved to this location the day before due to truck/equipment availability. Uhaul representatives were not helpful or remorseful for our wasted time, delayed in our elevator reservation, and now no moving equipment or moving pads to assist in my move.Greg J.