There was a series of errors that occurred resulting in me being overcharged and no one is putting forth any effort to correct the issue. I have used uhaul numerous times in the past however, after this experience I will seek other options if the need arises nor will I recommend this company or location.Aretha W.
Trailer Rental & Towing in Virginia Beach, VA at Prime Storage Harpers Rd Virginia Beach
(U-Haul Neighborhood Dealer)
One-Way and In-Town Local Rentals in Virginia Beach, VA 23454
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
Additional Services at this Location
- 3.0 Average Customer Rating
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Use the mobile app!Tylisa N.
Office lady was less than pleasant. Truck was damaged and operated poorly. I will not recommend this location to anyone.CHRISTIN M.
No improvements necessary. A very good experience, as usual.Scott C.
Great service. Was able to rent the truck longer than i thought i would need it. Would rent from prime storage again. Thank you.Donald L.
Best moving and hauling company there is!Tapiwa P.
Nope all was good.Stephen R.
Horrible experience with truck and "road side service"! please read episode with Both Uhaul and attempting to Get Service - Then Service DID NOT! It was the Uhaul truck - and Road Side blamed Customer trailer! See Notes at drop off - WE BOUGHT and BROUGHT a trailer light tester to Prove that UHaul Truck was Not Working Correctly AND That Road side Service DID NOT DIAGNOSIS NOR HELP NOR RESOLVE! Waited 6 HOURS For Roadside! Was at one point told to find My own replacement Truck - on a Sunday (At nearing the 6 hour "wait" for Roadside - that was explained I had to have "diagnosis" before I could get Replacement! Traveled 2800+miles with Safety Issue. Very Uncomfortable. AND TERRIBLE "Assistance"!MARTHA M.
During pick up the service rep was extremely rude. Uncalled for rude if you ask me, when I was just asking simple questions. On top of dealing with her attitude she didn't have a mask on and was eating and touching my credit card and handing it back asking me to now take a picture of it to upload it. Greasy food on her fingers all over my card. I was so disgusted by the service I will do my best to never return to this location again. On top of all that it was raining during check-in and photos were not uploading to the site. When I asked her question and to cover myself she took it offensive and again with the attitude. I opted to not use your insurance coverage which she was clearly pissed off about as well. Took plenty of pics so hopefully that covers me enough.brittany A.
Fire the manager. I've never been treated more rudely.Catherine K.
I ordered pads and a dolly when I reserved online but neither was available when I picked up. Staff was friendly.John C.
I was provided a utility dolly instead of the reserved appliance dolly and when I received my final receipt I was over charged. The insurance I chose was changed to a higher cost one. Terrible experience! I will rent from Penske next time.Kevin S.
The sales clerk was very rude. She informed me that she doesn't like to let customers use the mobile pick up app because she's had problems with customers before. This was pretty much the second sentence out of her mouth the first one being you need to move your car. I've used a U-Haul a lot for a very long time and never had such a horrible experience. The truck wasn't very clean which is not that big of a deal but the check engine light was on and it felt somewhat unreliable. Overall it was the customer service part that really made it a bad experience.kenneth G.
The woman who works at this location is very rude and shady. She doesn't use the mobile app, so you have to go inside where she insisted I had ordered twelve blankets. I had only ordered a utility dollyâ€”which I had to put in my truck myself. She was able to put a bunch of blankets I didn't order in my truck, but she couldn't put the actual thing I ordered in the truck. She was extremely argumentative and rude. I will never use this location again.REBEKAH CHRISTIN H.
Remove it from the online checkin list. This site does not use the app, which is frustrating but understandable after speaking with the owner. Otherwise, easy to work with and lots of vehicles from which to choose.James O.
-Had one thing of pens that the employee said were clean but previous customers used pens and put them back in the same location. -Did not have appliance dolly that had been reserved on line. - Truck gave me the low fuel indicator less than a mile down the road from picking it up.Randy D.
It was a great location and customer service. I was in and out in a momentScott A.
There seems to have been a nest of spiders in the truck because tons of spiders appeared during off loading. Some of the blankets were oddly dampGarrett O.
The check in location was closed when I dropped off the truck. I secured the dolly and blankets in the front seat for security purposes.Reynaldo M.
Nothing to improve. The woman I worked with went above and beyond to get me a rental. Very helpful and provided personalized service!ANGELA D.
The person at the store said they should not be using the mobile pickup and was confused.Cassidy P.
Everything was greatâ€” the storage unit, truck and personnel. Edith was personable and professional! We will recommend this storage facility!andrew K.
Great experience truck was clean and in good conditionRuthann F.