Excellent communication....very knowledgeable and thorough.JAMES M.
Nelsons Outdoor Resort
(U-Haul Neighborhood Dealer)
One-Way and In-Town® Rentals in Weirsdale, FL 32195
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- 4.5 Average Customer Rating
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The van was parked out by the road about 150 yards from the office (rural location) with a heavy cardboard sign advertising U-Haul in the windshield. I'm a 73 year old woman and they knew ahead (I had a reservation) that that was the van I was to be assigned, yet no one had it ready near the office or offered to bring it to the office for me. That was the first thing. After I wrestled to get the sign out of the windshield and got on my way, I immediately noticed there was a warning light on on the dash indicating the front passenger tire had no pressure. I turned around and returned to the office. The man behind the desk, without even looking up, told me the van had a bad sensor and it was fine. Why couldn't this have been told to me when I registered and was given the keys? This put me behind on my 95 mile or so trip to pickup the furniture I'd purchased which was the reason for the van rental. I was there early to pickup so I could leave promptly on time. The van was clean but the customer service was, at best, indifferent. The van should have been parked and ready to go at the office and the sensor problem should have been noted when I signed the van out.Robin P.
I was told that I had an open drop off and would be able to drop off at any U-Haul location, I had to go to three different locations before they would except the trailer, I had to go to three different places and drive about hour and half just to drop off a 6x12 trailer.Roy K.
Staff was very nice and truck was in great shape.william H.
This was NOT the drop off location on my contract. I arrived at original location and was told they can't take the trailer, so had to find another location and drive there. I should get a credit adjustment on my bill for U-Hauls mistake.Paul H.