David Butcher makes the West Lafayette U-Haul Service and customer experience excellent.
Trailer Rental & Towing in West Lafayette, IN at U-Haul Moving & Storage of West Lafayette
Moving to or from West Lafayette, IN? U-Haul cargo and enclosed trailers are intelligently designed to protect and secure your precious belongings, while our open utility trailers are perfect for hauling building supplies, landscaping materials or bulky items. U-Haul car trailers have EZ load ramps for effortless loading of vehicles while our motorcycle trailers are lightweight and easy to tow. Get FREE trailer rental rate quotes in West Lafayette, IN 47906 today.
Get FREE trailer rental quotes on car trailers, utility trailers, cargo trailers, and motorcycle trailer rentals in West Lafayette, IN
Cargo trailers in West Lafayette, IN are lightweight, aerodynamic, and engineered for better fuel economy which makes it easy to tow behind any vehicle. Millions of families use our enclosed cargo trailers to move every year. U-Haul has a large selection of enclosed trailers to rent in-town or one way, review our cargo trailer sizes and reserve a trailer rental online at U-Haul Moving & Storage of West Lafayette!
Utility trailers are perfect for towing large or oversize cargo in West Lafayette, IN 47906. Many utility trailer rentals come equipped with a loading ramp for easy convenience. The utility trailer selection at U-Haul Moving & Storage of West Lafayette provides an affordable solution for home improvement projects, furniture delivery and for towing recreational vehicles. Utility trailer rentals are also popular with businesses for deliveries and trade-show events. Utility trailers come in a wide range of sizes and styles so that any car can tow.
Moving cross-country with your vehicle on a car trailer is a smart way to save gas and eliminate miles of wear and tear on your vehicle. Our Tow Dolly is a low-cost option for towing front wheel drive vehicles, while auto transports are ideal for long distance moves. Both car haulers fit most sized vehicles in West Lafayette, IN and are also an economical alternative to calling a tow truck in the case of a break-down. Whether towing behind a U-Haul moving van or your own personal vehicle, you can rent a car hauler for both in-town and one way moves.
Motorcycle trailers in are lightweight, easy to tow and have an easy-access loading ramp. Each motorcycle trailer also comes equipped with an integrated chock for the front wheel and with heavy-duty tie-down rings to support even the heaviest of motorcycles. Reserve your motorcycle trailer rental in West Lafayette, IN online today!
Trailer and Towing Supplies
Super fast, professional!
Go through available equipment like loading carts available etc. Dumpsters listed but no price and doesn't state free.
No dolly like I paid for.... complete disregard by employees... will never rent from this location again....
The uhaul computer systems were down. The local guys had to do everything manually and were happy to do it. But, it takes time.
The website reservation process is very straight forward and easy to use. When I arrived to pick up the rental, the front desk was very helpful and quick in getting me taken care of. Great experience!
Staff was very friendly! Keep it up.
Continue friendly, efficient and professional service.
The guy who helped me was very nice and did an excellent job.
Everything was great!
I did not get timely respond from U-Haul representatives when I need some help, and I hope you can add more the customer service in the future.
All good! Quick and easy, safety precautions in place. thumbs up for sure!
I'm a little frustated with the resveration system(not the with any one location). The time that customer selects on the site is not the acutal pick up time for the equipment. Its a preferred time. I would suggest make the resveration system based on when a truck(s) are available(specfically the time), not a preferred pickup time. I made a reversation to pickup at 8am, but was told I had to pickup at 10am (plus drive to a differnt location). Furthmore, I was told there were not trucks available at 8am. However, I went by the location the night before pickup and there were two truck( the sixe I needed) sitting on the lot.
good customer service and did not have to wait at all. Very pleased as this is the 2 nd time i have used this place.
They were overwhelmed with returns.
I made my reservation online several weeks ago. It wasn't until the night before that I realized the computer had changed my location to pick up. Everyone was very helpful getting this changed.
Mr. Butcher is a rad owner. He runs a tight ship. His employees are attentive to customer needs with a friendly and professional demeanor. Keep up the outstanding work!
I did 24 hour drop off which was pretty easy. There isnt much lot space so I was worried I was going to get in trouble for parking so close to the main road. The key dropoff box was in a hidden spot (different from where the online portal said it would be) which was annoying to find, but I didnt have any issues dropping off.
Customer experience was touchless and effortless. Well done!
No improvements! The representatives were so helpful and kind!
I rented a U-HAUL this past Saturday and accidentally left my wallet in the truck. I did not realize my mistake until Sunday evening, when I was 5 1/2 hours away in a different state. I immediately called the store and an associate said that they would check the truck when the current customer returned it. They never did. Tuesday evening I was informed that another customer had found it in the truck and reported it to the staff. Despite the staff knowing that my wallet was actually left in the truck AND a customer knew where it was, NO ONE retrieved it from the truck. Instead they continued to rent out the truck to different customers. I even followed up and left a message on Dave Butcher's office phone and have yet to hear back. While it is my mistake for leaving my wallet in the truck in the first place, the employees at this U-HAUL location have FAILED multiple times on their end to help resolve the situation. It would take not even a minute to grab it out of the truck but no one has taken the initiative or responsibility of doing that. I will never rent from here again nor will I recommend it to any of my friends at Purdue University.
Keep doing what you are doing. Very nice people to work with
Booked a Uhaul for after hours pickup from west Lafayette. The truck wasn't staged. Called customer care and was told to go to another location 7 miles away in Lafayette. Finished the process to get keys, but there were no keys in the lock box. Extremely disappointed in the service.
Some of the moving blankets were wet when they were put into their plastic bags . They also came in pkgs of 6 rather than 10.
The check in was very busy and only 2 people checking in could have used more help