This was hands-down the worst U-Haul experience I’ve ever had in my life!!! I’ve rented trailers and trucks from U-Haul for the last 30 years probably half a dozen times never had an experience this bad. I had originally reserved a 20 foot truck to move my father who lives in a rural area with a very small driveway that’s difficult to turn around. I was supposed to pick this truck up on Highway 231 which is right before his house. I had also reserved 24 moving blankets To use for padding for my 84 year old father’s furniture. The morning of the move I drove four hours from the southern part of our state to pick up this truck. I had one day to finish this job. I received an email saying that they had upgraded to a 26 foot truck which was not helpful. It was Not what I wanted due to the size. On top of that they had changed my pick up location to the other side of the lake from my father‘s house this about another 45 minutes of driving to go all the way around pick up the truck and come all the way back. When I arrived at the U-Haul pick up they had one truck. The 26 foot truck that I had not wanted in the first place. To make matters even worse they had no blankets for packing material. The gentleman who was doing the check out was very pleasant, but they had computer problems and it took me over an hour to get checked out, I spoke with U-Haul representative who said that I had to drive all the way to Montgomery, which was about 45 minutes in the opposite direction that I had just come if I wanted to pick up some blankets…that was not an option as I only had a few hours to get this job done. …… absolutely absolutely absolutely the worst U-Haul experience I’ve ever had in my life. I was incredibly disappointed and angered that the items that I had paid for were not available, and the only option for a truck was a considerable drive from where I had originally asked to pick it up. If I could give this a negative star review, I would U-Haul really dropped the ball. You made a stressful situation even more so by not coming through on your end of our agreement.
Thomas B
Harmon Farms
(U-Haul Neighborhood Dealer)
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One-Way and In-Town® Rentals in Wetumpka, AL 36092
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