The staff did not give clear information on charges and insurance cost. I told her what UHal staff had told me by email that I would be charged but she went ahead and put a charge of over a $100 on my credit card. She was in a hurry to leave so I let it be hoping that UHal would sort it out. Now it took texts and emails to sort this out. She had an attitude like she was not invested in the business.NGOZI I.
Trailer Rental & Towing in Whitehorse, YT at North Star Mini Storage
(U-Haul Neighborhood Dealer)
One-Way and In-Town Local Rentals in Whitehorse, YT Y1A5M3
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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- 4.0 Average Customer Rating
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Gas wasn't quite full on pick up but we filled it to full so we wouldn't get dinged - was a Little annoying but otherwise all was good and fri to desk staff excellentDebra F.
1. Truck fluid levels were low, so I had to top up before leaving Whitehorse. 2. The dolly I rented wasn't put in the truck, necessitating me driving back to have it put in. The Uhaul man, didn't put it in correctly & nor did he close the box pull door & secure it. I had to do that & I'm a disabled senior! As I was driving to my apt after leaving the dealership, I had to come to a stop & the dolly rolled into the back of the cab/box hard & scared me so badly. I almost hit someone! 3. The unit was dirty. Candy wrappers under the seats & a pile of potato chips strewn along the back passenger area. When I checked in here in Creston, I didn't mention these things as I was in a rush. My apologies for not addressing these concerns to the lady at this end.Jacqui M.
fast and efficient. It was perfect. Thanks,Guillaume R.
Provide more instruction into how to use the vehicle. I also don't think the truck was sanitized in anyway. The front desk person also didn't listen to what I was using the vehicle for in terms of mile-age and underestimated my mileage by hundreds of kms. I also registered ahead of time providing all necessary information and yet I still had to re-register again at time of pickup? The trucks are horribly outdated with no aux capabilities. I will never be using uhaul again if I can avoid it.Carla B.
The truck had its exhaust dragging on the ground and was very loud. The receptionist was quite rude and told me that she doesn't trust customers. I will not go back there.Sean M.
The rental person was cool.SAMUEL T.
Nothing to suggest. Friendly, professional service.Warren S.
The location staff was friendly and helpful. It's an easy location to access for pickup and drop off of equipment. The truck itself was in rough shape - cracked windshield, torn seats, but it did the job we needed in town.Ernest P.
There were two locations right beside each other making it hard to find. The checkout clerk was very rude and very impatient.James D.
The customer service here was abysmal. We were there three hours to pick up an autotransport that was present at the time. The employee kept saying â€œthis credit card is not goodâ€ as we tried three of our credit cards to no avail. Finally she found out the system was having an error and wasn't accepting any credit cards and that ours were, in fact, good credit cards. We ended up having to get cash to pay. While the system outage was not her fault, the manner in which she handled it was pretty bad. When we finally went outside to get the autotransport it was covered in several feet of snow. We had been there 1.5 hours at that point and no one had cleaned it off. The employee had to get two contractors working in the mini storage to clean snow off it and help us get it on the hitch. She used this as an opportunity for a smoke break. Neither of us had used one of these before so we were relying on her to instruct us. As we were loading the car it slid off the load ramp and ended up with both front wheels in the air, resting on the undercarriage! She had to get the carpenters back. They levered it up, breaking the front bumper, and we used a personal jack to lift one side before we could pull the trailer away. Then the contract carpenters removed all of the ice and grit from the autotransport, brought out wood to place on the loading ramps, and helped get the car onto the trailer. They pretty much did everything and the employee did almost nothing. We had to use a personal strap for the back of the car because the chain was missing a piece. It might be that the employee needs more training, though she said she has been there three years. In short, do not rent here. My car is permanently damaged as a result of this experience. In the end we did get the car loaded and did make our long drive without further incident, but in totally we had an extremely stressful three hours at this location.Kira P.
- Why on earth is the fuel tank only filled halfway? - No winter tires on vehicle when it's clearly snowing outside!!! - 30 min walk from the closest bus stop. - Lady at reception looked like she's not a morning person and my rental was inconveniencing her.Sione A.
I was given various misinformation at the time of pickup which resulted in being overcharged for my move.Megan S.
North Star Mini Storage, where I picked up my truck, is a great business, very friendly and helpful staff. UHaul changed and cancelled many aspects of my order at the last minute and the staff here were very empathetic and helpful.Sarah S.
Didnt encourage a walk around, simply let us leave. Shitty service.Karly K.
Clean vehicle betterInes H.
Persistent warning message in-dash that front tire was low. Washer fluid empty from the start. But, very competent customer service..Arthur S.
staff extremely helpfulCheryl W.
Although I had no problems with the trailer I rented, there were some concerns and/or undesirable things about the U-haul company in general that I must explain. First, we had to load it from the ground by hand as there is no jack for any of the trailers. This was concerning for me because I was traveling along the Alaska Highway through the Yukon to BC and there is little to no cell service most of the way ( about 8 hrs worth of driving). If for any reason I had a problem with the trailer and needed to disconnect to drive to find cell service. I would have then had to unload the entire trailer along the side of the highway and somehow manage to lift the trailer off the hitch all by myself. -Very not cool and Very unsafe- Oh and did I mention that it didn't even come with a spare tire. Second, I only needed the trailer for three days yet had to pay the full rate of four days...why? Not sure other than that's what I was told because it had to be so many days. -This is absolutely stupid- Third, this American based company that operates in Canada only recognizes its own military members in way of any discount and not the CAF. - this is very sad-Katherine M.
Thank you, staff was very helpful and everything went smoothly.Karen R.
Re Q1 this location is also a storage facility & their premises were cleaner than the p/u location but so they should be. Friendly helpful staff. RSRalph S.
I made a reservation for a 20' truck, but the previous renter ran behind schedule and I could get the product I needed. I settled for a 6x12 trailer and called ahead for the ball & pin additional rental, they told me it was available. When I arrived we got stuck waiting around waiting for a pin and had to be picked up from the local canadian tire. After all the trouble I had gone threw with this rental, I thought the staff would be courteous and give me a discount of some sort or a credit for future business, but was sadly disappointed. I've used U-haul before and had no problems previous.carolyn K.
The truck does have a very noticiable shimmy at 50 km/h and 95 km/hMartin G.
Great people to deal with, and we booked from Calgary for Whitehorse and it was awesomeQsi I.
The person setting up the trailer to pull the car behind the truck did not know how to set up the wheel straps properly and asked me to have it checked out by someone else before I drove off. Training needed,Raquel D.