The young man who assisted me in finalizing my transaction was very helpful and even showed me how to safely hitch and unhitch the trailer. However, when I returned the trailer on a Saturday afternoon the business was closed, which I was informed of by the rental agent when I picked up the trailer on Friday. When I received my final bill on Monday, I was shocked to see that I was charged an additional $15 cleaning fee for an open tandem axle trailer. How the trailer got dirty, I do not understand since I only hauled furniture and load of recyclable material. I realize $15 is not a great deal of money, but it is the simple fact that was charged the fee for a "dirty" trailer, which is a lie! I will not be renting from this facility again.Michael B.
Trailer Rental & Towing in Winchester, VA at Scottys Fleet Service
(U-Haul Neighborhood Dealer)
One-Way and In-Town Local Rentals in Winchester, VA 22602
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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- 4.0 Average Customer Rating
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Need for Oil Change light was on.Brian G.
Great service, fast, and helpfulWayne M.
Keep up the good work!John F.
Very professional nice people very helpfulmarvin M.
People were very friendlyJustin K.
The rachets for the straps that hold the front wheels could be oiled, besides that everything went as expected, and no complaintsJOHN P.
If I would have known that they would be this petty I would have wiped everything down better, they used my questioner to charge me I told them that I received a dirty truck and to take the fuel charges from me the app charged me $7 dollars they charged me $75 for equipment I did not get, a cleaning fee of $25 dollars there was not trash left be hind the truck was clean so I don't know what they charged me for and $75 for the dolly I stated I did not get! I better not get charged! I need my $3 back and I better not have any problems with this next drop! I'm so mad because if I would have known I would have went with a different company for this second trip! I never had any issues with uhaul before so I hope they fix this issue! This is not satisfying!Susana S.
Great experience! I would recommend highly!cindy P.
Truck was clean but old and almost left me stranded. Could not get up hills and it wasn't even fully loaded. Also I called the 800 number after I received my bill. I was charged about $60 more than I should have been. I was never told I would be charged for 2 days when i only used it for one, never told the mileage was a different rate on weekends. Never told there was a $20.00 charge to drop off at night. I will never, ever use Uhaul again.WALTERKARL R.
We dropped off after hours which was hassle free but there was very limited space to park the stuck and many broke down cars in the lot.Chris C.
I lived the services! Excellent place will go back againBRANDONMICHEL N.
Helped me drop off trailer despite pouring rainTHOMASLATHROP B.
Even though it was a Sunday and the office was closed, an agent came out to help and finished up the order so that I got an emailed final receipt while I was there.CINDYL S.
I had an excellent experience. Very attentive.Deborah L.
Customer service was great!Francis E.
Jackie and Scotty are great. Very helpful.Howard E.
Not sure I would do it online again... too much hassle with all the phone calls to people that were not home, etc. [or did not answer their cell phones]. Took us about an hour to be able to drive away.Keith G.
Scotty was very friendly and helpful.RICHARDMARK A.
The Uhaul location issued me the wrong trailer. The trailer number didn't match the contract number. When I turned the trailer in I was told I couldn't leave until I resolved the issue with the incorrect trailer being issued to me. I called the issuing location. They were befuddled, told me there was nothing they could do. The receiving Uhaul location called the issuing Uhaul location. The issuing Uhaul location hung up on them. At that point they allowed me to leave saying the issuing Uhaul location is â€œall screwed upâ€.WILLIAMDOUGLAS C.
second time using their services, was excellent just like the first time.DONOVANCHRISTOPH G.
Nothing. Scotty and the lady that checked me in was fantastic. Wonderful experience.ANDREWLEE R.
Great ServiceJACOBAARON M.
Very attentive And courteous.Phil W.