The drop off location could use some large Uhaul signage. The personnel were familiar with the process and helpful. I see why they were recommended because they really needed more vehicles.
Richard V
Butlers Truck Repair LLC
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Winfield, KS 67156
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Customer Reviews
- 4.0 Average Customer Rating
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The online pickup process was very, very difficult and time consuming. It was not user-friendly in any way. We were not able to verify the pickup location via the internet and we had to start the process over approximately 10 times. We had to make approximately 5 phone calls to U-Haul customer service representatives before we were able to complete the process. After approximately 2 1/2 hours of trial and error and much frustration a customer service representative pushed the process through from her end. This was not a fun process. I am not upset with the local U-Haul representative. She was extremely helpful and professional. But because we picked our truck up on a Saturday when that business was closed we decided to do the check in online. That process needs a whole lot of work to make it more user-friendly.
Kurt WSome of the blankets were dirty so I wasn’t able to use them. But overall it was a great experience
Marla GThe uhual app was infuriating. I was told only the 8ft truck was available to rent Sunday and arrived to find a fleet of larger trucks on site that would have saved a lot of time and effort. Using the 24/7 check in was also glichy. Google maps had my location exactly where I was supposed to be but app wouldn't confirm me. Had to use family members device and login from the web. Otherwise a seamless and easy process.
Melanie EWhen I scheduled the uhaul I scheduled for a 5 pm check in and I had an email confirmation and the lady that called was very rude. She didn't care about my email. Well, I had to drive 10 miles north to pick up a truck instead in Ark City.
MArty K