Not a thing, very helpful and Apologetic. Mr.Randy BridgerRANDY B.
Moving Truck Rental in Alamosa, CO at J&J Rentals
(U-Haul Neighborhood Dealer)
One-Way and In-Town Local Rentals in Alamosa, CO 81101
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
Additional Services at this Location
- 4.0 Average Customer Rating
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I was told someone would be in touch after the experience we had . If you follow through with that I'll be impressed. I live up in the mountains. There is no phone service. I can get texts , email , and FaceTime.ANTHONY L.
Everyone at this location is AWESOME!!!!!DIANE M.
We tried to take the truck back to where we had left one 6 days previously. They no longer would take it. Gave us directions to JJ's but we couldn't find it. It took over an hour and a lot of driving around to leave the rental truck.SUSAN C.
Had to go somewhere else as they said they did not take returns.Benjamin P.
I should've posted on Facebook asking for a friend with a truck to help me! I originally rented a 9â€ cargo van at Alamosa Building Supply and budgeted accordingly. I was contacted the morning of my move when I was planning to pick up the van and I was told the â€œtruckâ€ was not returned by the previous customer and they needed to forward my reservation to a different location. When I asked to clarify about the truck I was told there are no 9â€ vans in the area. When the request for a vehicle was forwarded to a different location, my specifications and information were lost and the reservation wasn't set for the same amount of time, 24 hrs as opposed to 3 hrs for a move an hour away. Unfortunately, I wasn't able to get a definite answer of how much more I would be charged at any point in this ordeal for larger sizes, longer time, or gas, and was told by the first representative it probably would be about the same. I was extremely disappointed with the whole thing. Luckily J&J Rentals had a 10â€ truck available and it was through no fault of their own that I didn't get what I paid for. Their staff was kind and did a great job accommodating an unhappy customer (myself!) :-) Uhaul, please don't rent vehicles online that your stores don't have on location! Moves are costly enough and renting from Uhaul cost me an additional $30 for 1 more foot plus the additional cost of gas ($35 all together) for a truck as opposed to the van. The first representative was trying to set me up with a 15â€ truck which would've been way too big and concerning to drive. I can only imagine how much more it would have cost for a 15â€ truck. Good business would be not to fault the customer for a lack of resources by charging extra because you don't have what they ordered, but to follow through with an agreement and rent a vehicle at a loss for Uhaul doing your best to make sure it is a rare occurrence.MICHELLE S.
The customer service was amazing. My previous rental fell through and I had minutes to rent another. It was at the end of the day and they were probably pretty tired, but they did everything with a smile. They went above and beyond. Because of them we were able to provide food to over 600 people in our area.Lisa L.
check the tiresCHRISTOPHER R.
We had to change the pick up location at the last hour and the guy at J & J handled it for us. At check in, after hours, I didn't receive a confirmation after I entered the verification number, which was a little concerning. I tried entering the code three times.Warren H.
Trailer was returned as per the contacts states, fraudulently charged double. I have presented the rental location with a demand letter. I will file a civil(small claims) lawsuit on September 3rd if J&J has not responded and resolved the problem.Robert P.
For starters there were no tail lights got pulled over harrassed by the police, had to get a room, wait 6hrs for uhaul to fix the problem however he fixed the tail lights but now we have no a/c and the the charging ports now do not work ,when stopping agian calling road side assistance Dave at the main branch in Arizona is laughing at us making us repeat or self's over and over. That was when we were in bossier city lousiana ( big shout out to jennifer brown who was the only one helpful person in this whole situation) let us bring our cat in to cool off) was told we'd have to wait another couple hrs. We paid an outrageous price to begin with on top of the insurance. This whole time I have a family emergency in florida. I just can't wait I have got to go. The cat almost died had to stop at a vet. Do to the no air conditioning. I just feel like I need to be compensated for all the drama.Nancie T.
Nothing - service was excellent at pick up and drop off!Kiera G.
The trailer I rented did not have a license plate on it. The door was also difficult to close.TRACEY D.
The steering on the truck was loose. I believe the tie-rods need to be checked along with the alignment. Overall the truck was very clean and reliable.William B.
Even during the covid crisis I still felt cared about. The sweet pregnant girl answered all my questions whole still making sure that the process was quick and painless. We will never again use anyone for my rental needs at j&j rental!!!ABREEZA V.
I was charged twice. ... it took five days b4 the credit was applied to my debit card.Loretta C.
Easy drop off. Again noone informed me that I would need to take po pictures of anything so I just did what the guy said was drop off and po it the keys in the box so I have to make up everything else on the drop off form.cassie S.
Truck was just fine. Good stereo.Keenan O.
Give them a lollipopDale M.
Check servicing times prior to renting. The truck I rented was very clean and ran excellent. However, upon renting it it only had ten percent oil life remaining and I had 2000 miles to drive. The last 1600 miles it was on 0% oil life. With the newer trucks that can be hard on engines. Otherwise everything else was perfect!Mary M.
it all worked outEverett M.
upon pick up.. there was stone chip in window I and the PA location did not notice. As I drove higher altitude and colder climates out west, I noticed a crack form. I informed the drop off location and it was a relief to know it was not my responsibility.James W.
The staff at J & J has always been helpful. The online check out system leaves much to be desired. We were unable to access the online checkout after several attempts, including changing our password and also trying to log on as a customer who did not have an account. We called U-Haul to request assistance. Spoke with Rebecca Sexton who asked that we email her pictures and she said she would close out the ticket and send us a confirmation. We never did hear back from her and ended up calling J&J the following morning to ensure that out ticket was closed out.Anthony S.
If U-Haul does not have the truck requested, please notify customers more than 48 hours ahead of schedule and reserved pick up time. Getting a phone call less than 2 days prior to a reserved pickup date, in preparation for a cross-country move, that stated there was no truck available put me and a giant amount of emotional stress. I had to scramble to make a 5-hour round trip to pick up a truck.Eryka D.