Moving Truck Rental in Albany, GA at 5 Points Storage
(U-Haul Neighborhood Dealer)

84 reviews

2309 E Broad Ave Ste B   Albany, GA 31705

(229) 435-4477

Location Hours

  • Mon-Fri: 9:30 am - 4:45 pm
  • Sat-Sun: Closed

Services at this Location:

Contact Us

(229) 435-4477

2309 E Broad Ave Ste B
Albany, GA 31705

Services at this Location:

Location Hours

  • Mon-Fri: 9:30 am - 4:45 pm
  • Sat-Sun: Closed
  • 24 hour customer return
Truck Rentals

One-Way and In-Town Local Rentals in Albany, GA 31705

U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.

Additional Services at this Location

  • Moving Truck Icon
    Moving Trucks

    We have the largest selection of new trucks!

  • Trailer Icon
    Trailers & Towing

    Our cargo and utility trailers start at $14.95!

Customer Reviews

Average Customer Rating

84 reviews

Let us know what you think.
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Write a review
Rating:
5.0

Nothing

cynthia C. 
Rating:
3.0

Last minute change in pickup location and néw location had different operating hours causing me to reschedule the plan to accommodate mover helpers. Requested and prepaid furniture pads weren't available at new pickup location. Had to go back next day to original location to get pads. The moving helpers at pickup were great!!!

David C. 
Rating:
5.0

Nothing they

CYNTHIA C. 
Rating:
5.0

Excellent customer service! Easy and simple to rent trailers from here.

James C. 
Rating:
3.0

I wouldn't because they have horrible customer service

PRECIOUS A. 
Rating:
5.0

They had great customer service! I was very satisfied.

NYTORIA C. 
Rating:
5.0

First time renting...super easy process, Amanda was terrific too. It was really convenient for me as my job was only 5 minutes away. I'll be much quicker to rent in the future. I transport large items to Tennessee regularly. Why bother round tripping my trailer when I can rent one way?

Wade B. 
Rating:
1.0

No one was there to check me in. I had to call and get a different pickup

Lamont H. 
Rating:
5.0

The dealer was awesome. She has very good customer service! We will be returning to this location!

Carol H. 
Rating:
5.0

The lady working at this location was very professional and helpful.

Jeremy C. 
Rating:
3.0

The office still had internet down from the hurricane, so things were not as smooth as normal, but it went well under the circumstances.

Jeff H. 
Rating:
5.0

1 day free rental

Jacari A. 
Rating:
5.0

The service was awesome. I highly recommend. The sales associate was very accommodating.

Kemberly W. 
Rating:
5.0

This was the fourth stop to get a trailer system was down first three told us so and offered no help the young lady at this one went over and beyond to help she was great Dewey Rowe

DEWEY R. 
Rating:
1.0

The Vendor has poor customer And equipment is not readily available

Titus M. 
Rating:
3.0

Rep was very helpful and made sure my rental will be ready for after hour pick up.

Lisa G. 
Rating:
5.0

Good

MONICA M. 
Rating:
3.0

The car hauler was to be picked up in Cordele and last minute change had the pick up in Albany (45 minutes away) The brakes on the car hauler stopped working and blew the fuses in my truck. I never got the brakes to work properly and returned the trailer the next day. This was a waste of my money.

Carrie L. 
Rating:
5.0

Amanda was very courteous, kind and informing. For someone with all those tattoos, I found her quite pleasing and not at all the savage mother talks about.I hope whatever gang she's in doesn't hurt her and never know it's not too late to go to church.

william M. 
Rating:
5.0

Do for them what you did for me. Service was wonderful. Thank you.

Alexander C. 
Rating:
5.0

Its a wide car trailer I had. Don't know if its possible but a way to see where the wheels are at night would be helpful. Actually the lines on the road is what I mean.

CRAIG M. 
Rating:
2.0

I will say that this is my first bad experience with u haul. I requested an appliance dolly over the phone, and also asked once more before ending the conversation to be sure. Not only was it left out, but after returning the u haul, I recieved a rude message for me to contact the storage facility asap. The lady in charge had a bad attitude and claims that she was certain the appliance dolly was in the u haul, and also saying that I returned it with a mess in the back and that I forgot to reimburse the fuel that was consumed while in my possession. I will admit that I honestly forgot to add fuel, due to constant harassing phone calls from the office wanting to know exactly when I would be returning it with the time of night being late it was an honest mistake and I do agree with the extra fuel charge. Now, the condition of the van when I recieved it was quiet filthy. I had to sweep it out before loading anyting. When I picked up the U-Haul it was after hours and the office was already closed or else I would have mentioned it to be sure I wouldn't get blamed for it. Also the fees were not explain to me as I feel they should have been at the time of renting it. I was unaware of the insurance cost of $90 which was very surprising and could have possibly been a deal-breaker in the renting of the U-Haul. Overall I was very disappointed with the entire experience although I feel it was not the U-Haul company but the by the employee working at that location. I apologize any inconveniences that I may have caused but I do think some improvements are very much so needed. I have also heard many more negative comments about this location. I will never again use Uhaul and Albany Georgia again do to the added stress of dealing with the harassing office manager. I think she was very unprofessional and could use a little bit of guidance on how to treat customers to have a good experience with U-Haul moving vans.

CHRISTINA E. 
Rating:
5.0

U need to talk to your people in Columbus Ga. they screwed up my credit card and my debit card so that I couldn't use them to pay for truck. My wife had to transfer money from 2 accts. so that we could pay for it!!!!! Also in Columbus they didn't change contract no. so I had trouble in Fitchburg, Ma. And took some time to find. NEEDLESS TO SAY I WILL NEVER EVER USE uhaul SHIT AGAIN!!!!!!!!!!!!!!!!!!!!!!!!!!!

bill A. 
Rating:
2.0

The rubber gasket sealing the door on the 5x8 had ants, eggs, and roaches. Once I got it home I put raid on them and rinsed them all out. I reported the issue to the Asheville, NC uhaul rep.

John B. 
Rating:
3.0

Hire someone who would be own time because customers time is valuable when moving

Karen H. 
No reviews have been submitted for this location.

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