It's literally an empty dirt lot hard to find.HUNG H.
Moving Truck Rental in Austin, TX at Austin Auto Emporium
(U-Haul Neighborhood Dealer)
One-Way and In-Town Local Rentals in Austin, TX 78726
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
Additional Services at this Location
- 3.0 Average Customer Rating
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Hard to find and very unorganizedBRYAN W.
Extremely confusing to get to, the person who helped me explained that google maps does not get it right and they are working to get a new location so they no longer have this issue. He was extremely nice and helpful.Michael S.
Not a great pickup experience. I would not recommend this location.Angela H.
The locale was basically a junk yard behind a sports outlet store. The only signage at curbside was a 2-foot-by-3-foot U-haul price guide stand, barely visible from the traffic. The employee was extremely helpful and considerate.Jeff F.
The trucks are not at the address for the app and no phone was listed. I had to find another location nearby and they provided me with a contact number for that location. Because the truck was in a completely different location from where the uhaul app has it, I could not use the mobile check in. I had to find the person and meet them in a different location to complete and get the truck. The truck was parked in a field and because it rained that morning, I barely got out of the field it was parked in. The packing blankets I paid for were not in the back of the truck either and that was a struggle to get as well. I would not recommend this location to anyone.Jason N.
It very confusing trying to find the location as there weren't any signs. YesCHARLES R.
I communicated 3 times about asking to remove the Safe Move coverage and never received a response.James O.
Make sure your equipment is fully working including the tale lights!!! Reteach your workers how to hitch on a trailer correctly!Carlos A.
It was a patch of land off the side of the road. I feel it could have been better kept. I had to call the attendant to meet me to drop off truck. The day before, I call him to drop off my transport, he told me to leave it there in the lot, take a picture of it and send it to me. He was too busy at an auction.Jaime A.
I think I was over charge for my billing I have rent a truck and it was not this expensive at all . If I can have some one from U-Haul to contact me about my billing. Or a manager thank youALEJANDRO G.
They were very friendly and easy to deal with. Enjoyable rental experience.Keith J.
Wrong location in maps, when arrived it was a junk yard and someone extremely rude came out to tell me to follow him to another location where he have the trucks [half a mile away give or take] in a dirt lot. Person wanted to refuse cash payment but he took it. Truck was dirty and check engine light was on and blinking with an engine problem which made the truck to limp. When arrived back called this person to get his answer as "if you are back dropping off I don't care but you will have to wait an hour or so for me because I'm starving and I'm going to eat" when I told him I needed an employee to give me my refund he repeated the same thing and told me to wait until he come back to "see" if he had change. Get this location closed ASAP this will only damage U-haul's reputation and name. I'm a regular renter of U-haul trucks and I will NEVER go back to this location, I prefer to pay more to another company.Gabriel T.
Clean the cabins after use please. COVD 19 is still in full effect.JOSHUA R.
Location is hard to find. It is basically in a used car lot or a car repair facility, with no inventory of trucks to rent . The truck that was given to me to drive, had just been returned as I arrived. Was not offered to disinfect or to clean vehicle. It was like, here you go and be on your way. Guy was nice, but didn't seem to care much and wanted to get back to his own car business.Donald E.
Give a call first to the place before you pick up the truck. They will instruct you where to go to get the truck. They have them off site down a side street.Chris C.
The trailer was not at the address I was provided when I rented the trailer. I was given a second address. The trailer wasn't there either. I was given a third address. The trailer was there.Michael B.
Very small signage Business hidden back behind another business- was not easy to find This is not this companies main business - U-Haul seems like a side gig for them. We had to leave the key under the passenger seat because the key drop box was behind a locked fence after they close. We had to drive to another U-Haul to rent an appliance dolly because they couldn't provide one for us, even though originally we â€œcouldâ€Nicole B.
Proprietor was not there. Had to wait forever to get cars moved so the truck could be brought out. Nothing to sign to show damage on truck and was worried about dropping it off without documentation.Charles R.
Bigger UHaul sign-address does not match up to location of drop off-better directions to get to drop off location from main Road FM 620 N. Would have been really scary if it was night time or I wouldn't have had my husband. Also, had someone not come out and help us, it was not real clear where we were supposed to park it. We didn't know what to do with the ZuHaul lock that was on the truck when we picked it up/the man at the drop off location asked us if it was ours.Randy M.
I lived Ramin . He was very helpful and nice . My huge complaint is , it's hard to see the location and it's hard to get around the place . A little scary for females to visit but I can handle it . Thanks so much !DEANNA K.
This was a horrible experience which put my safety in jeopardy for more than several reasons. I'm extremely disappointed in my service from this location and feel that corporate needs to look further into it.laura Z.
Everything. HORRIBLE location, a car junk yard with a few uhauls in the VERY back. Also, even though it is listed as a self pick up location, once you get there the guys tells you he is not really and you have to wait for him to come out and help you (more than 30 min later in my case)!! And finally, no place to leave your personal vehicle so make sure someone drops you off!!Scott W.
This is a junk yard with very limited parking for Uhaul trucks.Emma T.
I still had to go inside even though I selected no contact.McKenzie F.