Nobody was at the location. Eventually I was able to get through to UHaul to figure out how to get my truck. What should've been a 5-minute pick-up process ended up taking 45 minutes.Matt P.
DD Auto Services
(U-Haul Neighborhood Dealer)
Baltimore, MD 21211
- Mon–Fri10:30 am–4 pm
Special Operating Hours
- 3/31/2023 - 4/3/2023: Closed
- 24 hour customer return
Services at this Location:
One-Way and In-Town® Rentals in Baltimore, MD 21211
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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- 1.0 Average Customer Rating
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The website is very difficult to use. It added things to my bill that I didn't order. Actually the website check in and check out was very unacceptable. This whole process was much more difficult then it should have been and more expensive then what I ordered. I won't do it again if I can avoid if.Charles B.
Stop using the location!!!Andre E.
The gentlemen who handled our rental and our return were both very nice. However, neither of them was the actual authorized person who processed the rental. They were acting for a hidden boss whom we never saw. When we returned the vehicle, the return was not processed for 36 hours. And it only happened then because we called UHaul's 800 number and got a district manager involved. DD Auto's phone message did not offer the chance to leave a message; "the mailbox was full," so we could not speak with them directly. Also, an error was made with that return. We were charged for fuel, when in fact we returned the vehicle with more gas than when we borrowed it.Jan K.
i RENTED A VAN FOR ONE DAY, 4 HOURS. I WAS TOLD TO PCIK UP THE KEYS ABOUT 5:45 (jUL 22, 21) THE DAY BEFORE, BECAUSE THEY DID NOT OPEN UNTIL 10 AM AND I NEEDED THE VAN BY 9 AM ON JUL 23, 2021 . I USED THIS VAN FROM 8:45 AM AND RETURNED IT ABOUT 12:00 ON JUL 23, 2021. BUT, I WAS BILLED FOR 2 DAYS PLUS INSURANCE WHICH I STATED THAT I HAVE MY OWN INSURANCE. THEY SHOULD HAVE TOLD ME ABOUT THE EXTRA DAY THAT I DID NOT MOVE OR US THE VAN IN WAY, I JUST HAD THE KEYS FOR THE NEXT MORNING. I FEEL THIS WAS A RIP OFF TO EXTRA MONEY. I PAID $123.00 FOR 3 HRS RENTAL, I AM VERY DISAPPOINTED ABOUT THIS I HAVE USED UHAUL FOR A YEAR OR MORE AND NEVER HAD A PROBLEM LIKE THIS BEFORE. IT'S NOT MY FAULT THEY OPEN SHOP AT 10:00 AM, WHY SHOULD I PAY FOR THEIR PROBLEM.Breston H.