Everything was great. I had called another location that was completely indifferent, gave the impression of being bothered by my request.susan M.
Bay Cycle Sales
(U-Haul Neighborhood Dealer)
One-Way and In-Town® Rentals in Bay City, MI 48706
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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- 4.0 Average Customer Rating
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2 days before picking up truck, we were notified that the truck was no longer available and we would have to go to a different location to pick one up but they would give us an extra 55 miles. Then they tried to charge us for those extra miles. Truck had check engine light on before we even stated to drive it. Horrible!!Steve W.
Right trailer light didn't workTyler M.
Don't lie to me would be an improvement. My truck broke down after I put 100.00 in gas in the truck and it had to be towed. The person I talked with said they would let me have another truck on another day for free because the moving crew left when they found out it would be two hours for a replacement truck. When I called the next day to arrange for the truck, no one knew what I was taking about. I was told a corporate person would be calling me to work it out. That never happened. Next time I move, I can't imagine using uhaul. Customer service is non existent.LEONARD T.
I originally was going to pick up the truck at a place about 5 minutes from my home. The day before I needed the vehicle I get a phone call saying there was no truck there and that I would have to drive AN HOUR away. Well it was too late to back out of my plans so I agreed. The lady on the phone said for my inconvenience they would give me extra miles. When I turned in the truck I was charged an extra $11.00 for going over mileage. I am very unsatisfied .James G.