Unless the equipment will be at the location that is offered by the app, the location should not show up as an option or the reservation should not be able to be processed. We incorrectly assumed that since we reserved an appliance dolly and furniture mats, they would actually be available. Instead, there was NO appliance Dolly within a 30-mile radius of our location. That is an absolute failure on the part of the reservation system. People don't reserve appliance dollies unless they need them. If they reserve them with the agreement to pay the listed rental fee, there is a fair expectation that the equipment be available. Anything less is a failure by the company! This must be changed!JOHN C.
(U-Haul Neighborhood Dealer)
One-Way and In-Town® Rentals in Beaver Dam, KY 42320
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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- 4.0 Average Customer Rating
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Wonderful ladies!!Connie M.
When using the online system don't double book. I had a good U-Haul dealer fortunately but I had to drive 75 miles out of my way to get an available truck. My dealer took care of what I needed but your online system messed it up. You need to fix that.Karl B.
Very good serviceVijaykumar P.
Pickup location was easy to find with super friendly personnel. Drop off location is hard to find. Dropped off car dolly after hours with uhaul app no contact with personnel.Franklin M.