Although satisfactory, this location was not a “U-Haul” facility. As such you could easily tell it was just a side job for them not their primary business.
Russell B
Summerfield Sales LLC
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Belleview, FL 34420
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Customer Reviews
- 4.5 Average Customer Rating
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U-Haul changed my reservation to further away from the original location. When being charged mileage, it felt like this was a way to make extra money. Also, I was charged for fuel and shouldn't have been... we didn't take a picture before we left so we just had to accept what the system charged us. Also, there is something to be said for a human experience... not a fan of the self check-in and checkout.... there was no support or anyone to answer questions. I'll probably go back to using Penske next time so I can have a person to speak with.
Amy CI had to pick up a truck on Sunday It took me one hour to be able to get the Code for the lock key. Because my phone Was showing that I was .01 mile From the location. I was put on hold and transferred two or three times each hold time was 15 to 20 minutes there should be a way for you to give them the information over the phone and they can give you the lock code it was very frustrating finally had to find somebody with an iPhone and then we had to go through a lot of channels to get that still was very disappointed and still don't understand the receipt they gave me they gave me two separate charges don't know that it has anything to do with the location think it has more to do with U haul There needs to be a better way for people to get a code to open a lock box After hours
connie cFill in the pothole in the driveway, and keep enough people on staff on the phone assistance line to be able to keep people from waiting on hold for 37 minutes. (Not an exaggeration!) Also allow enough mileage to get from the pick up point to the drop off point with a reasonable allowance for getting to a house to pick up furniture. The drop off point had to fix the problem for me.
John Smake sure the truck is cleaned.
Jeffrey H