I rented a 10' truck on the 21st and the rental process was pretty straight forward. I provided my credit card and drivers' license. On the 23rd when I rented a van I had to take a selfie and pictures of both sides of my drivers' license. Not having to do that before I tried three times unseuccessfully until the employee grew impatient and demanded to do it for me. DO your processes change that much in 48 hours or is it a different requirement for a different vehicle? The employee was no help at all. It was a maddening experience. If you had a decent rental alternative I would jump to them in a heartbeat. I know people misuse your equipment regularly and I don't know your business challenges, but it seems to me you don't have enough competition.
Colin Mcmullin
Lake Hills Chevron
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Bellevue, WA 98007
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.0 Average Customer Rating
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Very efficient operation. Quick and friendly.
Lawrence HeyertWe had added a furniture dolly to the online reservation but wasn’t in the van at pick up. We had to clean and sweep out the back before putting any furniture in.
Jiana SalasVery slow customer service, drop off took way too long, no communication
Robert EdwardsCostumer service -10 there is this dude who has not attitude to help at all with the check in time . I saw how he treated the word another costumes just because he ask where he wanted to leave the truck . Illl never coma back to this location . Train your employees you can do better
Manuel CAMACHO MUNOZ