The only real issue we had wasn't with the location: it was with the UHAUL app. Gave us quite the headache during pickup and return. Would not pick up on my location or let me scan a barcode when at the rental store during pick up and drop off despite having full permissions to both my camera and my location. When I tried to chat with live support regarding these issues in the app, the chat window froze while I was trying to send a photo to the agent showing the mileage and fuel level (the location closed before we got back). Thankfully the employee at the store was very helpful and walked us through everything during pickup, so overall they were great. But truth be told, the UHAUL app is a pain to deal with and is not optimized.
Nathan G
DeKalb Tool Rental
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in De Kalb, IL 60115
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
Other U-Haul Services
Customer Reviews
- 4.5 Average Customer Rating
Let us know what you think.
Your valuable feedback will help us serve you better.
very good service and customer service is excellent
Moises GExcellent
Vijaya KAs we encountered a small issue in returning the equipment not due to anything the return location had to do with but a U-Uaul customer service question. Nevertheless we got the answer we needed. I would still use U-Haul equipment because it’s affordable and easy to use.
N'Jema MLoved that place!!💖
Igor Z