The vehicle had serious mechanical issues ( shook violently while in motion) road side assistants was a joke, showed up with a bottle jack and rubber gloves. The technician would walk away to have secretive conversations with the u haul representative. U haul representatives gave conflicting instructions and repeatedly stated the wrong state location further complicating the situation. Lost a entire day trying to manage the mechanical issues and still had to drive a faulty vehicle 900 miles.Gregory G.
Moving Truck Rental in Benton Harbor, MI at Metz Towing
(U-Haul Neighborhood Dealer)
One-Way and In-Town Local Rentals in Benton Harbor, MI 49022
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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- 5.0 Average Customer Rating
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very friendly they come out and help you unhook your trailer.they are very concerned and want to make sure your rental experience was good. I would rent from is location again.Dave and his Son do a great jobEDWARD FRANK M.
They answer the phone even in off hours to help if you need it.DIANA L.
The service was excellent so friendlyAlyssa E.
I dealt with Amy ,she did an amazing job . I would go there again .Dale B.
Yes they were very nice and it didn't take long. The truck is in great condition.Jasmine H.
Shorter Waiting times on the phon For you u haul itself.Andrew B.
Awesome Understanding People!! Everything Was Above Reproach!!Henry C.
Friendly serviceBruce B.
I love Metz Towing he offers Affordable Towing and U-Hauls great experience with recommended friendsAmber J.
Exceptional customer service. They helped me to resolve a fuel level oversight by another Uhaul location and did not charge me for someone else's mistake. Thank you.Brett V.
The lady that helped us was super nice! Great customer service!!April S.
Friendly and excellent in customer serviceNoe B.
Staff was very friendly and accommodating keeping me informed of rental before me. Very helpful.Cheryl S.
The young man who waited on us Saturday July 13th was very courteous and helpful with extras need for our rental . Great experience with this business.Donna M.
Great customer service!Ronda D.
Site is fine, the woman who assisted me was very pleasant. - UHaul sucks - overpriced and misleading. I will never use UHaul againSteve B.
Give some instructions on how to adjust the side mirrors. Turns out they were not adjustable, but we could have busted them trying to get them in a useful position.George S.
They were very courteous and work on getting me on the road as quickly as possible.DAVID S.
Went above and beyond in helping me return the rental trailer.ANNE P.
Allow an earlier pick up would be wonderfulChristine K.
The Metz location was very helpful and I would recommend them to anyone. Thank you.William J.
Excellent staff and the trailer was perfect! I especially like the fact that they have hydraulic brakes on them! All other locations had long wait times or they didn't seem knowledgeable. Not this place though, family owned and they made you feel comfortable. 5 stars all the way.Brandon S.
There was alittle confusion about where exactly to pick up the van, however, the customer service was excellent at managing this mix up and providing an upgrade for me. Thank you!Emily B.
After I got home, I had a question about the trailer tires. I called Amy at Metz, where i rented the trailer, and she sent over to my home, the young man who had helped me earlier. He measured the tires tread, checked their pressure while I watched. Great reassurance.Kathleen G.