Self check out and in is ridiculous took an hour to get the truck did they add that to my return time ? NO then my wife locked her wallet in the truck on return and they wouldn’t help her at all cost us $75 to have a tow company come pop the lock NEVER AGAIN !!!!
Gwendolyn B
Speedy Pack & Ship LLC
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Bessemer, AL 35020
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 3.5 Average Customer Rating
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Don’t change the pickup location the day of and then on top of that, don’t change the pick up location to an establishment that closes at the time I was supposed to pick up, leaving the customer to sit on the phone for an hour and then making them call back the next day as well because their reservation has disappeared. Luckily your customer service was very nice because so far using the app has been an absolute nightmare. Also pick up locations should be trained on the procedure for pickups and drop offs to make it a little easier on the customer, because none of these people have had a clue on what to do and I’ve rented two trailers in the past month from multiple locations.
Daniel GTruck not maintained: Tire pressure not active alert on display did not allow me to see odometer. Do not do their job: I calculated 32 miles on Google Maps; they charge me for 107 because they didn’t update mileage before me. Basically called me a liar. Dishonest: Initial contract showed day rate of $19.99. They billed me showing a rate of $89.99 per day. This is a rip-off. This reflects back on U-Haul as a company in general. Will never use again based on these actions.
John MThey opened late and closed early
Ebrima CNo. Air. You charged .75 per mile and I had to put gas in truck That’s double charging the customer. Not good Owners were very nice and apologetic
derrick b