When renting anything and going one way to another destination to drop off, apply drop off destination right away and not send it following day! When getting to the next town at night and cargo or vehicle is unloaded to have to hang onto the rental is a bit reversal process.Brock S.
Moving Truck Rental in Bismarck, ND at Mac's Inc
(U-Haul Neighborhood Dealer)
One-Way and In-Town Local Rentals in Bismarck, ND 58504
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
Additional Services at this Location
- 4.0 Average Customer Rating
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Not have your entire system crash. Then your customer service said I'd get a 50.00 refund...yah that didn't happen. If their were any other options you would never get my business again. Conglomerate overlordsDAVID L.
Super helpful, efficient, and easy to transact with.DONNA G.
Great people and Great Customer Service. Awesome Experience.Larry B.
Greatest problem was not having vehicle available in Minot, ND and needed to pick up at a location that was a hour and half away. This added much stress to the process and a lot of time which was important to the volunteers we had lined up to assist. NOT appreciated!! Have equipment where your clients are expecting them is my suggestion!Seth F.
Open your eyes and look for the returned rental trailer!Charles L.
Got a phone call wondering if I dropped off the trailer because they did not notice it was sitting next to the same trailer lol double check the lotCharles F.
You need to correct the billing situation because I was overbilled for my rental. An additional $77 which took my account into the negative and I want it refundedsarena B.
There were several slices on the trailer lights and they did not work upon pickup due to a previous splice that had let go. a simple crimp connection is cheap and easy but does not last. The location was not equiped to fix it but I always come prepared to fix your crap equipment. i had limited time and so it was fixed by me and the staff just said "you have done this before" I had> And you changed my selected pick-up location to a spot 5 miles away! WHy?Paul W.
The staff was helpful and friendly. Checking in was also very fast which I appreciated since I was very tired from a long drive. Thanks!GALEILA S.
We had reserved a 26' ft truck on the 3rd of June, the day we were schedule to pick up on June 25, we were told there were no 26' ft trucks in the state, no call from U-Haul telling us this, we were forced to get a 15' ft truck for basically the same price and nothing was done to rectify the fact we weren't getting what we reserved, we will be telling everyone we know how horrible of customer service is with U-Haul and you aren't guaranteed the truck you RESERVE and to definitely find somewhere for their moving needsKyle W.
I was happy with the rental agents and facilities. I was miserable with the truck itself. I, unfortunately, made my 2-day trip from Bismarck, ND to Bettendorf, IA, when heavy rains and strong winds were present. My belongings in the truck itself were fine. However, the cab leaked like a waterfall, and my left shoulder, chest and lap were soaked. The top of the cab was not sealed, and water cascaded down the seat-belt chute onto me. Fortunately, I figured out the problem before a wooden family heirloom that was strapped onto the passenger seat got wet. The leakage was coming down the seat-belt chute on both sides. So I did not file a claim, but I had a miserable, wet, cold experience, because there was no way for me to move myself as a driver. I really would not mind some compensation for a miserable driving experience. Again, your people and your facilities were fine. Just the leaky cab.Dave R.
The process of renting the trailer seemed pretty slow, so maybe get more familiar with how the process works. Other than that, the people seemed great and the equipment was great.matt W.
Streamline the rental process and teach more employees the rental process. Also print a reciept there at the counter.Joel G.
I was overcharged for the insurance portion of the contract. 47.00 for 4 days, and then 47.00 for 2 days, because I returned the trailer 2 days late. I was told that the insurance would be pro-rated, and it was not. Rest assured I'll use my own trailer from now on, and I'll not use or recommend U-Haul to anyone!jAMES G.
Nothing, the service was friendly and outgoing, easily accessible and very helpfulDennis A.
the customer service at this location is fabulous. People are very nice and we were in and out very quickly. Nice to not have to wait and dally while the attendant figures it out? Thank you.Kay E.
When I booked it online it was almost $300 cheaper than when I got there to pick it up, but it was too late to do anything different. #scamPhilmon I.
contract person was very personable, and considering I was a walk in- they were a very focused team... best U Haul ever.THEODORE S.
Awesome serviceJULIE B.
The tires on one side of trailer were seriously low in pressure. They probably don't have the ability to inflate themselves at that location but maybe could suggest the customer checks tires before use.Harvey D.
Didn't get the family discount, had to drive 2 hours to go and get the truck when it was reserved online and they said it wasn't available at the original site or the secondary site. Was supposed to get money taken off of the bill because of the hassles and still got charged the full amount. Unless they make it right, I guarantee I will never use Uhaul again.James K.
All went very well.Bryan K.
Dont give them as hard of a time as your company gave meKenberly C.
very unorganized / my reservation I made online got changed without them notifying me before hand so I literally ended up stranded at the location I planned to pick it up at because I had a ride drop me off just to find out after my ride was gone that it got switched so had to pay for an Uber to get to the next location and then the process when I got there took forever because none of the info was there and then it wasn't even the right size truck I asked for! the final bill was totally outrageous having to pay over $400 for driving it 100 miles... will not be renting from uhaul in the futurejerrica M.