It was perfect, fast and straightforward.ANGEL L.
Moving Truck Rental in Bonita Springs, FL at Store Space
(U-Haul Neighborhood Dealer)
One-Way and In-Town Local Rentals in Bonita Springs, FL 34135
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Steve the new Manager is AWESOME. Thanks Steve!RONALD C.
I was very please with the service the germans I was there when I pick up the truck was very pleasant and I really really appreciate for him to go above and beyond his customer service to actually help me I will definitely recommend that location in for future reference be nice to those that are nice to youBEATRICE L.
Website was terrible. Very difficult to use.Thomas M.
Truck Dirty, windshield wipers bad and no windshield wiper fluid got caught in a bad rain storm in Georgia. Feel a true UHaul Pick Up station is the best,Jan G.
I was charged a $25 cleaning fee? I didn't even get a contract because system was down. I waited an hour for agent struggling with the computer issue. He was frazzled and went over nothing! I didn't not get closing statement either and was told it be in my email. I had no idea about the the fee because it was Never disclosed. hidden cost? That is not right. I would like the fee removed or mileage removed. Something! Make this right. I've contacted the credit card company already. Thanks.DANA G.
The smart phone system that is supposed to save you time and avoid the office is terrible. Very slow, asks for all sorts of information even after you have â€œchecked inâ€ and you still have to go to the office to get the key. I'll never use it again.Robert D.
The online check in is a complete joke . It takes 2x as long to get the rental and get out of there .. really should tell people that the coverage offered doesn't cover any damage to the roof of vehicle .jeff S.
Place a sign to show where the office is.brenda L.
This was not my drop off location but the employee at this location was more than willing to help and process the truck in. I appreciated the service.Steve K.
Fast, friendly service. Paperwork was ready when we arrived.TODD S.
Was a little confusing on where their actual office was located.Tom F.
My experience was way above what I expected. I ordered through the app and had reservations about how it was going to work, but it went seamlessly. The instructions were clear the app functioned as intended and if I have to move again I will certainly use this service again. 10/10Orlando J.
I'm not a big fan of doing the turn in with no human there.John R.
Great servicesluis M.
This location was a storage business that severed as a pickup drop off location. No maintenance just an attendant that works the storage business and only preforms a quick inspection. They had limited accessories to offer (blankets dollies ext.) It was safe and adequate.CHARLES T.
There were water bottles moved behind the seats. Loved the location. Was supposed to get a haul at 9:00 AM Sunday but hit major complications. Wasn't able o get one until 5:30 PM. A snag in 24 share. Thanks to the pep of a manager and an IT person they changed my location and I was able to get a uhaul Manager Beth M ext 860848 was on the phone with me for 2 hours helping me. Kevin t ext 850249 also assisted from the 24 share. Kuddos really goes to Beth M for really assisting with me again she helped me for almost 2 hours on the phone and every step of the way. I recommended that Uhaul have a back-up passcode for clients that are having trouble. I was originally going to get a haul from the production circle Bonita Springs location. They put the keys in the back of the truck and give you a passcode to the lock so you can get into the truck. I suggest that haul has those codes when glitches like this happen. I lost 9 Horus of moving time. It was really unfair but again, I applaud haul for trying to help me.CHRISTINE V.
Location is fine unless it's raining. Not a lot of cover from the rain drops when I was dropped off there trying to finish the reservation on my phone. Simple, easy, pleasant otherwise. ThanksDavid N.
Great experienceDavid D.
The cab of the Truck smelled of vomit when I picked it up. I had no choice but to continue with the rental because of my move and because I needed the larger truck. If I had a choice, I wouldn't have kept it. This thing needs a deep cleaning in the cab.Brandon Y.
Fix the gas meter cause I put 25$ gas and the meter didn't even move at all. And on top of that I get charge for gas which is a scam I believe. I think. Aside from that, the person that helped me was greatameen nakid F.
i had a text and email reservation number, but the clerk could not find it in the computer. it took 25 minutes to get the truck rented to me. it should not be this complicated.Richard M.
how this company is run is a little bit shiesty they asked you to rate U-Haul and then they ask you would you recommend "this" location. This location is not run by U-Haul it's run by an independent Storage Company. But you have to apply and file paperwork with the company U-Haul not the storage company. U-Haul the company have shit customer service. I made reservations the night before the rent a van. Come to find out when I get there. The location it let me make a reservation at is not even open on the day I make the reservation for. I called Storage Company and the phone connect me to an office on the other side of the state. They told me they can't help me with the U-haul because I called the storage company not U-Haul and they can't do anything for me. Try to call you haul but I'm left on hold for 20 minutes. While on hold I managed to drive to the other end of town to go to the other U-Haul location. They told me at the other location that nothing I did online transfers over to this location cuz they're separate. So I have to refill out everything. End up running an hour behind on delivering the furniture I was planning to deliver that morning end up getting caught in the rain and have to move furniture in the rain. I would never got to speak with anybody at U-Haul because they just kept me on hold until I hung up. So who am I reviewing here? Because when I have a problem trying to pick up my reservation I get told that's not part of our company you have to call U-Haul not the actual place where you going to pick up the vehicle. So who am I rating? U-Haul the corporate company or the independently owned and run storage facilities for you pick up the vehicle? No shortage of people to take your money but when you have a problem "it's always you have to call a different number" so I will rate this location just fine. I rate u Haul very poorlyyos S.
Question whether I would recommend to a friend. I have emailed regarding a problem but have not heard back yet. I was charged for 2 days, when I only rented the truck for 1 day. I was asked if I would be returning it same day, I said yes. And I did. Office was closed but it was returned just after 9 pm. It also took me a while to figure out where to drop the keys as that corner of the building is not lit. I walked into the complex and believe I can be easily seen on closed circuit camera footage looking around front window searching for instructions on where to drop keys. I walked back to the front of the complex and thats when I found the secure drop box. Anyway my issue is being charged for two days, when I clearly returned it same. If I was supposed to return it before the office closed, I WAS NEVER INFORMED SUCH. I want to say I would recommend because it was easy to rent and get started when I picked up the truck around 11 or noon that day. Thank you. Brent Greer firstname.lastname@example.org 239/919-4304BRENT G.
VERY NICE PEOPLE TO DO BUSINESS WITH!Michael H.