Moving Truck Rental in Bridgeville, DE at BP Bridgeville

was supposed to pick up truck 1 mile from our home when we got to location we were to pick up truck it wasn't there, we had to wait over 1 hr. to get another truck, 10 miles away from home one way. very upset, was moving 13 miles away from existing home had to pay 100.00 deposit then 23.00 and promissory note for addition monies we were broke.....,

My rental experience started with no available trailers in a 40 mile radius of my home. I finally found a trailer in Salisbury, MD at Harmon Motors with a scheduled pick up time of 5PM. When I arrived at the location at 5PM, the store was closed. My reservation made no mention that the store closed at 12PM on Saturdays. I immediately called Uhaul customer service and waited 15 minutes before anyone even answered the phone. This operator tried to tell me I hadn't "checked in" my rental when in fact I had an hour earlier before I left the house. She stated she would place me on a brief hold while she contacted scheduling. While waiting on hold, 30 minutes into the phone call, I was hung up on. I immediately called again, and again waited 15 minutes before anyone answered the phone. I again explained the location was closed and was again told the operator was going to contact scheduling and was again hung up on. I had now spent over an hour on the phone to Uhaul and still had no resolution. I then tried a different Uhaul number and again waited 10 minutes before anyone answered. This operator stated she would try to locate another trailer, which she found 30 miles away. I explained I had already driven 45 minutes to get to the closed location and would have to drive another 30 to the new location, then an hour to get home all to pick up a trailer I was promised over an hour ago. She then offered the $50 guarantee refund, which I was already entitled to, without regard to the horrible customer service. I asked if I could speak to a manager to which she replied, "No, I am the manager." At that point I was so frustrated with the whole process I just asked her to reserve the trailer at the Bridgeville, DE location. I feel the response to the situation was inadequate and my concerns were dismissed by the "manager." I have used Uhaul quite frequently in the past, and in fact have a current storage rental contract, but may reconsider.

Overall experience was terrible. My rental truck was not available at original location communicated to me on Sat 5/26. After determining this on Sun 5/27 I was instructed to a 24/7 location, then had to download an App, create an account and still couldn't access a vehicle due to App error, then we were instructed to visit a 3rd location where we were finally able to get a truck. Needless to say we lost 2+ hours of time had to travel extra miles and ended up doing some of our move in the pouring rain. Doubt I will use Uhaul again. I would say that the team that assisted us on the phone (several times) were very professional and sympathetic - the only bright spot of the day.

Supply more 4x8 trailers

Great and friendly guy. Will be renting here more often!

When I went to return the 5×8 trailer the guy at the store was trying to get me to pay another $19.33 , clearly stating that i didn't pay for the the extra day when I called the 1 800 number to pay for another day on the 5-×8 trailer

Great help

Easy drop-off. Friendly staff person. Saved $70 on rental fee for a reasonable drive from our home.

Nothing

I rented 1 way to be returned on my end 15 miles away but the men did not ask me which location I would like to return. This made the return mire difficult since the one closest to me would not take it.

Young man with cute smile behind the counter very good person.i had great experience in this place very helpful people's.