Make sure to include all supplies rented with the truck as we did not get our dolly or furniture pads.Tessia J.
I-81 Self Storage
U-Haul Truck Share 24/7© Location
Always Open On Your Smartphone
What is 24/7?
It's the way we allow you to pick up your truck at anytime, day or night, using your mobile device. We are always open on your smartphone to Make Moving Easier©.
One-Way and In-Town® Rentals in Bristol, VA 24202
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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- 4.0 Average Customer Rating
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Identify key drop box location.Henry J.
Reduce costWilliam N.
Although I chose self check-in, the pick up location was supposed to be staffed during regular business hours. I was unable to unlock the combination lock to retrieve the key. I spent 1.5 hrs. on the phone with a Uhaul rep. trying to assist me. Although not on site, a staff person at the pick up location finally answered the phone and after several more attempts the lock opened. Uhaul needs to establish a back-up protocol for customers doing self check-in and the equipment malfunctions.scott L.
The lady at this location did her job well. The thing I am upset about is UHaul advertises 24/7 pick up, but it did not work. I was supposed to be able to go online check in and get a code to unlock the back where the keys to the truck were. I never got a code for the door and the lady had to call her supervisor in order to get a code. It took her about 20-30 min to gain access to the truck. So your process of 24/7 does not work. Due to this, I ended up sitting there waiting for it to open in order to get the truck. So an hour and a half of my time was idle that morning. I found the entire process very frustrating to say the least.pam S.