Truck was clean and perfect in every way. The person at dollar tile was not the nicest at all. The owner placed a call in his messy shop to someone after I walked in and was greeted. He then proceeded to help a tile customer that came in after me and only gave me my key after she pointed out I was first. I rented off the website and this location was where it sent me. To get the truck I was on a timeline and wound up needing the truck 2 extra days due to unforseen circumstances. Shop owner called to see if I was going to be back in time when I had tried to call and rent the truck an extra day. He was pushy and I had to get stern. When I returned the truck the owner was less than kind also. Wore no mask, was dismissive and rude. Maybe he had a bad day, but he treated me like an inconvenience. I would never buy tile from the guy for sure. The rental went without issue and I was charged appropriately and fairly. I was not impressed by the shop owner. Uhaul was excellent otherwiseJason H.
Moving Truck Rental in Buda, TX at Dollar Tile
(U-Haul Neighborhood Dealer)
One-Way and In-Town Local Rentals in Buda, TX 78610
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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- 3.0 Average Customer Rating
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Super nice guys to work with. Everything handled perfectly! Thanks! Will use them again.ANDRE WILLIAM D.
VERY PROFESSIONAL, FAST AND FRIENDLY , I LOVED OUR EXPERIENCE WILL DEFINITELY USE THIS LOCATION AGAINamy T.
Very rude , guy nmae mike was a horrible person to desl with , he would not help me in any type of way had an attitude everyone time i would go to the location and also had a aggressive attitude with branch manager on the phone about my rental . I would never recommend this location nor ever rent a uhaul from this location ever againMark P.
Have key available in lock boxes. I was unable to access the key and the location was closed, so I had to wait until the next day to get my truck that I already paid for. I ended up being behind schedule because of this inconvenience, and it costed my time and gas due to driving out 13 miles. Originally, I was supposed to pick up a Uhaul at the Ben White location, but they did not process my reservation correctly, so I was unable to pick up after hours. When i called uhaul, they sent me to the Dollar Tile location only to go through what I just mentioned. The entire experience was disappointing since I had my reservation at 5pm but didn't even end up going back home until around 7pm. Waste of time and gas. I would not recommend uhaul after this experience.CRISTINA A.
Asked about AAA discount and was told U-Haul does not honor AAA, is this actually accurate?James L.
Very friendly and wonderful service.Diane R.
During check in I was directed to the wrong truck, during a rain storm. I eventually found the correct truck by walking around the parking lot and trying the key in each truck. The correct truck had both check engine light and tire pressure lights on. Upon returning the truck, the manager didn't appear to care much about the situation. 1-800 team did seem to care and was very helpful.Clifton J.
Good job help support small businessRichard W.
I will never rent from U-Haul again. The customer service I received was pitiful, and as a paying customer I am outraged. U-Haul messed up on their end and would not make it right, even tho right on my reservation page, it says $50 guarantee this will be ready and on time for you, but that's FALSE advertising. Why would you allow a location to rent 24/7 and advertise this service, if the location is not set up as a 24/7 location. That's what happened to me. I booked online and it says 24/7, when I got on site on location was closed and I was unable to check in. After waiting on hold for 45 minuets for someone from U-Haul to pick up, the said this is not set up for 24/7, and the location is about to open so I can just wait. Well that was not correct either, the location was closed on Sunday and you guys had the wrong info. I wasted over an hour sitting at a location only to be hung up on by a customer service associate ans was told it was my fault that it wasn't ready because I booked for a place that wasn't open, and the $50 credit wouldn't be applied to me. . Well I hate to break it to you, but this was t my error. If you advertise 24/7 rental and show on the website that location is 24/7, why would that be my fault for booking?? It was U-Haul a for not having correct information. I was hung up on, and told to another location. So I started driving to the new location. Then a couple minuets later I was called back and told don't go there I can't get my rental there, go to this 3rd location. I then again was very upset and asked to be compensated for all this trouble and time that U-Haul messed up on. I have movers that are sitting here without a truck that are charging me, you wouldn't honnor this â€œ50$ guaranteeâ€ thay was plaster all over your website and reservation page now I'm going to a 3rd location, only to be told by the customer service representative with Extreme disrespect thatâ€ she was calling me out of courtesy, and she could have let me drive all the way to place number 2, but she decided to call me as a favor so I could go to place number 3â€ I'm sorry but that is the worst customer service and treatment I have ever received!!!!! I will never from You again. Shame on this company for not making my experience right. You need to get your company some training on how to treat customers.Laila R.
The Buda ,Texas location never mentioned to pick up keys at the liquor store and no paperwork. All lies , do yourself a favor and avoid this place on top of extra charges , lies.Dennis S.
they overcharged for the rental. the owner didnt even do a walk through. terrible service. i want a full refund because this facility is running a shady business. what they did was not right.CHANTE N.
Nice helpful peopleJAMES C.
I was charged for furniture pads, which I didn't receive, when I got there I was treated poorly because I didn't come pick it up the day before my rental - which no where in my contract did it say that was possible. No one was physically there to assist, Mike made things overly complicated and then just kept repeating â€œwe're closed on Sunday's.â€ The dolly's I preordered a week in advance...none were ready. And the whole reason I rented from this place was to use a 20' truck...then when I get there, I'm informed they don't have it and I have to use a 15' truck which makes things VERY complicated to move a fully furnished apartment. I would never recommend them to anyone. And will be disputing my charges for the furniture pad.Bridget G.
Good serviceByron A.
Teach employees how to implement the 24/7 correctly. I had a bad experience with the location at Diamond automotive in Kyle, TXRICK ELLIS P.
Always very friendly and professional. Have rented several times and never had an issue with the truck or the cost. Great customer service!Elizabeth M.
Better communication with additional rental equipment. I had to go back for my furniture pads and they didn't even know the dolly was already on the truck ðŸ˜³ nice employee helped me a lot.Colleen H.
Great location. Service was great as wellFransico G.
Good co. To do bussiness with. Thanks !!Julian S.
Service was easy and fast!robert A.
The text I received did not indicate you had to go into dollar tile for Uhaul. There were several businesses in the Centre, 1 with Uhaul on the door. Door was open but no one there. Finally found someone to tell us we had to go into dollar tile. Need better texted information about the drop off locationAlisa D.
He does not represent your company. He added almost 100 miles to the speedometer and said it has more gas than it did. When I confronted him he claimed he was fixing it and sending me an email to update. He never changed it nor sent me any email. The truck still had some of his crates in the back when I arrived. 2 hours into my trip the passenger window exploded, we believe due to it being off track. U-Haul couldn't take care of until the next day, so we had to make a 12 hour trip with no window, we could tasted U-Haul customer service and they were supposed to get someone to call us within a few days . No one ever contacted us! I chose U-Haul because of convenience and it made my trip worse, starting from the pick up which I reserved and they didn't have my vehicle, which made me have to go to this other location! My experience With U-Haul pick up and customer service was horrible!!!Paula F.
Mike, who assisted me, was extremely rude and unprofessional. He seemed upset because I was 20 minutes late picking up the trailer. I told him I was running late because the email I received from uhaul had a different address to pick up the trailer. He didn't want to hear it. He wanted to charge me $20 to help me hook up the trailer. I thought that was a little pricey so I hooked it up myself. I've rented trailers from uhaul and the employees have always helped me hook up the trailer and never charged me so I thought it was odd. The customer service at the pick up location was extremely poor.JOE S.
Personnel went out of there way to helpJosh K.