I tried to call and adjust my reservation, the man who answered the phone (after calling and leaving a message with no response first) said he would adjust my pick up time from 1245 to 12. Then that day he didn't show up until almost 12:40 even though they say they open at 12. I filled out the checkin online as I was repeatedly prompted to do I almost lost my reservation.Angela G.
Moving Truck Rental in Burien, WA at Burien Mattress
(U-Haul Neighborhood Dealer)
One-Way and In-Town Local Rentals in Burien, WA 98168
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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- 3.0 Average Customer Rating
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It was in a dangerous area, didn't open for 5 hours later than the drop off time that was stated, and there wasn't even a key box to finalize the drop off. To say it was absolutely horrible doesn't even come close to describing how bad it was.Shane E.
I had set up a mobile pick up and they locked the key up and we were five hours behind on hour move day due to this error.STEVEN PAUL C.
No key drop box or signage instructing for what to do for after hours drop off. After waking around and spending 45+ minutes on hold waiting for customer service- I was told the area manager would call me the next day to discuss and I still have not received a call. Very annoyed.Nicole B.
Easy in and out for both pick up and delivery. No line.Elliot S.
Pickup location was not the location reserved. This was no fault of the second location manager, but what is the point of reserving online if UHaul can switch the location. Have the equipment available at the original location where it was reserved. Don't make the customer drive to a different location to get what was reserved online. Also the tire pressure was way too low in the tires. Customer needed to inflate along trip. Does anyone check these things?Jonathan P.
I had a reservation for 8 am on Saturday, but when I completed the online reservation I was told I couldn't pick up the truck until noon. I had scheduled movers for 9 am. I waited on hold with U-Haul for 20 minutes. While I waited on hold I also tried the online chat and received the following message "Sorry, there is no agent currently able to take chats at this location. Please try again at a later time." I was finally able to speak with someone at U-Haul who basically said, 'Sorry but there isn't anything I can do." While I was on the phone with the U-Haul representative, someone from North Mart Furniture called me to say that he was there and I could come get my truck. I guess the key box was vandalized so keys could only be handed out in person. If that is the case, he should have been there at 8 am or I should have been notified. I am paying movers who have a schedule to stick to. If you have a pick-up scheduled for 8 am you can't just show up whenever you feel like it. Very frustrating!!!JEN Z.
The dollies I ordered were not available. The trailer was in fine condition. I had called earlier in the day to ask if the towing set would be available at this location and I was told that it would. Then when I arrived this was not available, nor the dolly. In all this took about 2.5 hours of my timeHailey T.
The trailer tife hold downs ratched rusty and not working properly Uhaul rep said set to side and put over tire to secure. I pulled them they way the are to be used and didnt work well and cener roller rustyBRIAN W.
Not a thingjason D.
Truck had been in an accident I got in and it was empty on gas! Had to go immediately to the gas station.. the back of the truck hadn't been cleaned, it was dirty.Marisa N.
Pre wash the uhuals. And make your online experience better. I was told multiple times by different people my reservation was cancelled.William H.
When I get there they told me you are an alert from the person I spoke to the phone who send me to pickup the truck but me an alert for what reason. The problem is not the location is the guy who answered the 1800 numberKhadar M.
nice customer service, organisedHussin S.
Fast service I like thatlawrance T.
You can give me a refund for the dangerous truck that was rented to me. The truck was rented with a massive amount of dirt in it, smelled like marijuana like nothing I have ever smelt before. We needed this truck to be safe for a long drive to Southern California and my driver barely made it due to suspension or alignment issues as well as the check engine light going on and off throughout the tripvince P.
Communication would helpMichael B.
Very nice customer service.Terry E.
Everything checked out goodJohnny N.
GPS took me to the front of location that looked closed. Had to drive around back and find someone.Daniel R.
I was supposed to pick up in Renton and due to a trailer not being available I had to go to Seattle. Someone did try to contact me, but I did not get the message before arriving at Renton. I'm not sure what the purpose of making a reservation is, if you're not really guaranteed a trailer anyway. I'm not happy about that whole situation.Ken B.
Equipment shouldn't be left at locations that aren't open before 11:30 am.Marian R.
We picked up the trunk with 1/4 tank of gas.... we dropped off the truck with 1/4 tank of gas. The gentleman who was working at this place(no idea what it even is) charged us for gas saying it was at 1/2 tank when we picked it up..he was rude and accusatory. NEVER again will we use this pick up/drop off location. WORST EVER. Worst customer service EVER.Dan B.
Reservation was moved from original location to this location with a later pick up time. North Mart Furniture was closed when I went to pick up trailer. Finally was able to get owner to come to location. Missed a wedding at home due to delay. U Haul was impossible to contact by phone with unacceptable wait times. VERY POOR OVERALL EXPERIENCE. TERRIBLE customer service by both North Mart Furniture AND U Haul as it was impossible to talk to anyone.Patrick J.
I was mistakenly over charged for my UHaul rental. When I picked up the UHaul, the person we picked it up from said we could return it the next day (instead of that night), for no extra charge or fees. I double-checked this with him and he said the same rate would apply. We were done using it that night but chose to return it to the next day because we were tired and he said we wouldn't be charged extra. But now I'm seeing I was charged an extra $39.28 on 5/30. This is a mistake. Please refund this amount.NATASHA R.