they showed up after the rental pick up time, we cleared the snow off so we could get to our movers. then the truck was very low on fuel and was dirty, may have been swept clean but was dirtyAlice P.
City View Inn
(U-Haul Neighborhood Dealer)
Burlington, ON L7T1H6
- Mon–Sun10 am–5 pm
- 24 hour customer return
Services at this Location:
One-Way and In-Town® Rentals in Burlington, ON L7T1H6
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- 4.5 Average Customer Rating
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Upon arrival at 8:30 am (original pickup was supposed to be at 8:00 am for after hours service not requiring concierge) we got there and noticed the 20' length truck actually only measured out to a full 15' box which was deceiving. We were required to make an additional trip in a friends pickup truck which was very inconvenient and of course costly. Also, upon arrival we were lucky one of the ladies (who was really nice) was working, as the after hours lockbox was empty! This was definitely unacceptable and should be paid extra attention to. We're lucky someone was at the Inn to get the key for us, had we had an earlier pickup time I don't know what we would do. The lady working was really friendly, which I'll give a partial good mark for the review. But between the falsely advertised truck size (or wrong deliver size from another location I'm not sure how it works) and key that wasn't in the lockbox - both of these issues are unacceptable.Steve S.
Nohting.. Just keep it real.Judith D.
The uhaul was dirty from inside with wet mud. So a cleaner one would be preferred.Jay B.
Easier key pick up for vehicle would make this greatROGER M.