I wanted to rent on a Saturday. I attended the location at their stated opening hour of 10AM.....no one showed up. I called the posted phone number, no one answered. I called their online phone.....no one answered. I kept calling until 10:45 upon which I left and had to drive 3 hours to the nearest location that would allow a one way rental. So what could have been a really inexpensive $35 (motorcycle trailer rental for two days) turned into a relatively expensive $150+gas+7 hours of driving rental. UHauls response was to refund me $50.....which I find a kick in the face. It's a pretty appalling way to treat customers. I understand finding good employees is tough (the guy who processed the return was good)....but I don't understand why UHaul still makes money off my back for screwing up!
ROBERT C
SB Rentals
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Carbondale, CO 81623
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.0 Average Customer Rating
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Very dissatisfied with U-Haul.
JOSHUA LCluttered up mess. Being a mechanic, truck drive, equipment operator and business owner I see no reason for such a mess in the yard, shop and office. When I asked about tire pressure check the response was "they should be good" THAT'S NOT GOOD ENOUGH GUYS. He did check them and got readings of 55, 60, 68 and 75psi. Again:::NOT GOOD ENOUGH team Uhaul. PEOPLES LIVES DEPEND ON ALL OF YOUR TEAM DOING THE BEST JOB POSSIBLE.
Robb AJack stand on trailers. I suppose people don’t know how to not brake them off but the trailers are too heavy to lift on your own.
CHARLES CI only rented a trailer for one day and I brought it back in 8 hours but I just got my receipt and they charged me for two days. Now I have to fight the charges.
DONOVAN D