If they're going to charge $20 to have someone come outside to â€œshow the customerâ€ how to properly load a trailer, but not actually doing what they promise for the fee of $20. The straps on the tow dolly weren't put into the crank part, which caused the strap to come undone more than 10 times if not more when driving down the interstate, which wasn't how we planned our trip to go but every time it happened we stopped to fix it thinking the problem was finally solved, only to find out it wasn't. The whole point of the tow dolly was so we didn't have to drive our car, or spend more gas money than we had to.... but unfortunately in Atlanta we ended up having to drive the car from there anyway. So on top of having a tow dolly without a vehicle to tow, spent money for the dolly and insurance as well, it just put more unnecessary miles on my vehicle, and more money that could have been spent on the truck instead. Before leaving the pick up location we were giving a packet of instructions on how to load the trailer, and strap it properly. Before leaving the office with the key to the truck, I wasn't given the correct receipt with the mileage before travel, or the gas ruler. We only received a flip out receipt that we signed. No one showed us anything about the truck, inside, they didn't do any type of inspection on it while I was present, etc. Although they were very nice, one of the ladies that helped us was in training, and didn't explain much to us when asked about certain things. Boxes, hand dollys, wool blankets, and tape were all way too over priced. If you're going to run a uhaul company out of a used car/rental car lot.... at least get the proper training needed for the job, and have the knowledge needed as well.
Moving Truck Rental in Carthage, TN at Shoulders Auto Inc
Moving to or from Carthage, TN 37030? Get FREE truck rental rate quotes at Shoulders Auto Inc.
Get FREE moving truck, pickup truck and cargo van rental quotes at Shoulders Auto Inc
Pickups Small jobs
Cargo vans Small jobs
10' truck Studio to
1 Bedroom Apt.
15' truck 1 Bedroom Home
to 2 Bedroom Apt.
17' truck Home up to 2 bedrooms
20' truck 2 Bedroom Home
to 3 Bedroom Apt.
26' truck 3 Bedroom Home
to 4 Bedroom Home
Simply click on each moving truck shown above to view individual truck specs including: safety features, towing capacity, fuel economy and of course, the available space-per-truck size. Each rental truck is individually priced to help save you money, time and energy on your move to or from Carthage, TN.
Cargo vans and pickup truck rentals in Carthage, TN
U-Haul cargo van rentals and pickup trucks in Carthage, TN are perfect for home improvement projects, deliveries and other small loads. Rent cargo vans or pickups to save money on local moving or deliveries. Cargo van and pickup truck rentals are popular with local business, college students and smaller housing moves in Carthage, TN 37030. Our moving van rentals include air conditioning, rub rails to protect your belongings and come equipped with a hitch to tow a trailer rental.
- Interior rub rails in cargo vans
- Automatic transmission
- Air conditioning
- Gentle-Ride suspension
- Fuel-efficient V-8
- SRS/air bags
Very easy and was able to return after hours
Fast, efficient, great location!
great place staff is great and helpful
Gave me the wrong piece of equipment, rented a car transporter and the vehicle didn't fit so I took it back with 0 refund. Wont use this location again. I'll go back to Penske.
Everything went smoothly
The Truck smelled very strongly of smoke. Really really strongly.
Mike Shoulders and his team do a super job preparing you for a move across town or across the country.
On two occasions I have dropped off a trailer. The first I had an injured back and could no disconnect the trailer by myself. The staff was reluctant to assist me. The second time I disconnected the trailer in the area of all other trailers, went to have my drop off recorded and the OWNER refused to process my drop off because I did not back in the trailer in a specific spot. He continued to refuse checking me in and using the foulest language ordered me off his property. The closest U-Haul drop-off next closest facility is 50 miles away. I will use the alternative business next time.;
Would not recommend using 24/7 over the weekend. It was so far out that when we got there our location could not be verified. A disastrous pick up.
I called first and the lady answered all of my questions and concerns. Very polite and helpfull, took time to explain to me the process and cost. I will definetely go back and recommend this place
Everyone was very knowledgeable and helpful.
The problem I had with drop off is with UHaul, not Shoulders Auto Inc. This is the 2nd truck rental where your check-in online / via the app failed. I spent 20 minutes on the phone with UHaul (800-342-8465 @7:39pm SUnday, Feb 8) trying to find a way to make the Return Trailer button appear, I have an unlimited data plan on my phone, and the person I was talking to - who was polite - kept asserting I did not have a data plan so you have a training issue there. I think I've gotten it to work once on a computer but you're 0 for 2 on iPhones. What irks me is I do NOT want to be charged the $20 fee for not using the app/web after hours (and was not this time) when it is IMPOSSIBLE to get that experience to work. BTW as soon as I log in the app is always putting up a red box telling me my contracts cannot be accessed, even when I have perfectly good reception (and obviously logged on).
They were very polite and helpful.
I was supposed to have had a storage unit reserved and they didn't do it, so I arrived across the country with no free storage, so I had to find one and pay. They were friendly however.
The easiest rental I've ever done!
Very disappointed that you made us drive 30 miles to pick up the truck that we reserved at our LOCAL Uhaul dealer a week ahead. It took 90 minutes out of our load time instead of 10 minutes had you provided the truck to our Lafayette TN Uhaul dealership v
They said they had the truck I needed then I had to go 20 miles away to get the truck and come back to pick up the appliance dolly.
We have done U-Haul business with this location before & as always they have done a wonderful job. We will also be doing future business with them also. 5*!!
Nothing they are great
Always a pleasure doing business with uhaul
service was great clean truck
We were about twelve hours late bringing the uhaul back, due to moving issues. We were charged the same amount as we would have been charged had we kept it another 24 hours. We were also overcharged on mileage as well, never again!!!!!
I don't know how this could have gone any smoother or easier. Mr. Shoulders was friendly, helpful, and gracious. Appreciate him and U-Haul for helping us!
Everything was good. The man was very knowledgeable and took his time to explain things to us.