The guy helping stated he wasn't a U Haul rep and that he was told there wasn't any reservations when I got there to pick up the truck. He called the U Haul rep and this person helped me by phone. I also wasn't told about the gas tank having to be filled at a quarter of a tank. I was told to return it where it was......it was below a quarter of a tank. When I went to return the vehicle I was charged an additional fuel amount and all I was told was to call Customer Service to speak to a rep to have this reversed. I did and was then transferred to a dispute dept they said.....i held on hold for 41 minutes and then we got disconnected. I am so disappointed with this UHaul experience. If someone can please call me at 562-631-7555 to discuss this I would appreciate it. I guess if I don't get a call I will know that no one reads this and will never do another survey again.carol L.
Xpress Auto Center Castroville
(U-Haul Neighborhood Dealer)
One-Way and In-Town® Rentals in Castroville, CA 95012
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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- 1.5 Average Customer Rating
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Poor costumer service. And poor service in general.David S.