I was told the truck had 1/8-1/4 tank of gas. The gage showed "E" so the rental staff person made a note on the account. When I gassed up the vehicle, the fuel leaked from the bottom of the truck onto the ground. I was issued a new truck and new contract. My credit card was charged for both trucks, and I still haven't been credited for the faulty vehicle. The truck advertised for $19.95 wound up costing nearly $120.00 by the time all the fees and taxes were added. I received 11 emails with receipts citing various transactions; of course there were two trucks involved. I'm a reasonably intelligent person but have a difficult time deciphering the receipts' information. Rental staff person wasn't knowledgable of procedures.
Terry L
Highway 12 Petro
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Chehalis, WA 98532
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Customer Reviews
- 3.0 Average Customer Rating
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Have more staff certified to be able to do check in and out of trucks. Waited 25 minutes for staff to come to store to check me back in.
Trambra ZI guess I didn't read th agreement... Thought the flat rate to Vancouver had unlimited milage, but was extraordinarily pleased with the truck. I was able to get my 15 foot travel trailer home after our car died in Raymond WA.... Couldn't even tell I was pulling a trailer. Thanks, Lynn
Lynn aI would have liked the location to be a little closer to where I was coming from to pick up the truck
Kathi UThe lady behind the counter was having a lot of problems getting the computer system to work and help customers at the same time. I was under a tight time frame and was there for 30 minutes.
Beckie B